Kapil Gera
Dubai
Summary
Dynamic and results-driven Cargo Sales & Operations Manager with over 11 years of experience in the aviation cargo industry. Proven expertise in cargo sales, revenue growth, market analysis, and strategic planning. Adept at managing key accounts, contract negotiations, and logistics operations to drive business expansion. Passionate about optimizing cargo processes, customer relationships, and operational efficiency. Seeking to contribute my expertise to a leading airline in the UAE.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager Cargo - US BANGLA AIRLINES
TOTSOL AVIATION FZCO
07.2021 - Current
- Achieved 130% monthly revenue growth through strategic pricing and client collaborations.
- Spearheaded cargo sales & services across the UAE, expanding business operations.
- Specialized in human remains transportation and multinational courier services.
- Ensured seamless cargo operations using the Calogi System and Sharjah Airport Services, Etihad Airport Services.
- Developed pricing strategies, procurement plans, and handled RFQs for the UAE & India markets.
- Conducted market research & competitor analysis to identify new business opportunities.
- Built and maintained strong client relationships, driving long-term business growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Assistant Manager Cargo Sales
ATC AVIATION INDIA PVT LTD
05.2015 - 05.2021
- Increased sales by 200% through strategic client engagement & airline partnerships.
- Managed cargo sales and operations for Air Asia X, Latam Cargo, Vietnam Airlines, and others.
- Built strong collaborations with leading airlines like SQ, VS, LH, and EY to enhance cargo capacity.
- Ensured compliance with IATA regulations and optimized global cargo operations.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cargo Agent
Celebi Delhi Cargo Terminal
05.2013 - 05.2015
- Ensured regulatory compliance for cargo transport and warehouse operations.
- Monitored freight movements, updated customers, and maintained accurate shipping records.
- Processed payments, invoices, and performed quality control checks on shipments.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Implemented and maintained security protocols to safeguard cargo shipments.
- Liaised with customers provide status updates and explain cargo shipment delays.
Education
MBA - Operational Management
Amity University
Noida, India04-2013
Skills
✔ Cargo Sales & Revenue Growth
✔ Strategic Planning & Market Analysis
✔ Client Relationship Management
✔ Contract Negotiation & Account Management
✔ Team Leadership & Cross-functional Collaboration
✔ Market Research & Competitive Analysis
✔ Pricing Strategies & Procurement
✔ Strong Communication & Negotiation
✔ Time Management & Decision Making
✔ Financial Management & Budgeting
✔ Problem Solving & Critical Thinking
✔ Cargo Revenue Optimization
Certification
Awarded as Project Participation Award 2024
Accomplishments
Letter of Appreciation for Performance (2017-2018)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Punjabi
Upper intermediate (B2)
Timeline
Manager Cargo - US BANGLA AIRLINES
TOTSOL AVIATION FZCO
07.2021 - Current
Assistant Manager Cargo Sales
ATC AVIATION INDIA PVT LTD
05.2015 - 05.2021
Cargo Agent
Celebi Delhi Cargo Terminal
05.2013 - 05.2015
Awarded as Project Participation Award 2024
MBA - Operational Management
Amity University
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