Karachach (Kaara) Sulaimanova

• Led the planning and execution of sales strategies to grow market reach and bring in more clients.
• Managed a sales team and partner real estate companies, giving support to help them meet their sales goals.
• Created and delivered training programs to improve broker skills and product knowledge.
• Worked with teams in different departments and countries to keep sales plans aligned with company goals.
• Prepared clear sales reports to track results and support business decisions.
• Launched new products based on careful market research and customer needs.
• Guided the sales team to exceed yearly targets through strong direction and consistent follow-up.

• Worked with the real estate agencies to maintain an organized, high-performing sales and ensure accurate, uninterrupted stock availability.

• Delivered clear product demonstrations to help brokers and customers understand key features, benefits, and practical use cases.

• Handled customer inquiries and concerns with fast, solution-focused communication to keep satisfaction high.

• Logged customer interactions and purchases to support targeted follow-ups and repeat business.

• Contributed to higher sales conversion rates by applying strong negotiation and consultative selling techniques.

• Resolved customer complaints quickly and professionally, protecting brand reputation and store performance.

• Built and sustained strong relationships with brokers, driving higher client satisfaction, retention, and repeat business.

• Coordinated structured check-ins and review meetings to capture client needs early and resolve issues without escalation.

• Supported the creation of tailored client solutions by aligning requirements, market data, and project capabilities.

• Tracked industry and market trends to deliver relevant insights and recommendations to brokers and clients.

• Worked closely with Property Portfolio Managers, operations, and projects to ensure smooth execution and consistent service delivery.

• Trained and guided junior team members on client management standards, workflows, and communication practices.

• Monitored key market indicators to anticipate shifts and support strategic decision-making.

• Managed diverse client portfolios, maintaining profitable relationships and ensuring high-quality service across accounts.

• Strengthened long-term client relationships by delivering consistent support and maintaining high service satisfaction across all touchpoints.
• Resolved client inquiries and escalations with fast turnaround, ensuring smooth communication and minimizing project delays.
• Coordinated between clients, sales, and project teams to align expectations, track progress, and maintain on-time delivery.
• Analyzed client requirements, market behavior, and feedback to refine service offerings and increase engagement and retention.

• Monitored key market trends and performance indicators, using data-driven insights to anticipate shifts and support informed decision-making.