Karam rasamni
DUBAI
Summary
Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Restaurant manager
Operation falafel
Dubai, outlet village mall
03.2022 - Current
- Recruited and trained high-performing team members to deliver faultless customer care.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Built loyal customer base by creating welcoming environment with top quality service.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
Head waiter
muncheese
lebanon, beirut
01.2021 - 11.2021
- Accurately took orders, making menu recommendations as appropriate.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Delivered quality service by providing warm and welcoming environment.
- Kept tables clear of used crockery, glassware and cutlery.
- Processed payments and reduced customer wait times.
Education
BT3 - Informational technology
02.2019 - 03.2020
Skills
- Strong work ethic
- Cost-controls
- Process improvements
- Marketing and advertising
- Guest dispute resolution
- Employee feedback management
- Hiring and training
- Food preparation and safety
- Safe food handling
- Food service background
- Staff scheduling
- Cleanl
- Shift scheduling
- Workflow planning
- Training
- Inventory control and record keeping
- Staff supervision
- Performance improvement
- Recruitment and hiring
Languages
Arabic, English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Restaurant manager - Operation falafel
03.2022 - Current
Head waiter - muncheese
01.2021 - 11.2021
CIS - BT3, Informational technology
02.2019 - 03.2020