Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Karam Selim

Karam Selim

Dubai,United Arab Emirates

Summary

Accomplished professional with expertise in quality assurance and hospitality operations oversight, driving customer retention through effective methodologies. Demonstrates proficiency in business administration, ensuring efficient scheduling and time allocation. Skilled in sales promotion techniques and customer relations, with a keen eye for room and floor inspections. Committed to enhancing operational excellence and pursuing opportunities for growth within the hospitality industry. Personable Duty Manager versed in meeting diverse guest needs in high-volume hospitality environments. Maintains accurate and updated reservations to support continuous availability. Oversees operations to proactively address challenges.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Duty Manager

Damac Hotels& Resorts
Dubai, United Arab Emirates
07.2017 - 11.2022
  • Supervised daily operations to ensure seamless guest experiences and high service standards.
  • Coordinated staff schedules and training sessions to optimize team performance and service delivery.
  • Addressed guest inquiries and concerns promptly to enhance overall satisfaction and loyalty.
  • Implemented operational procedures and standards to improve efficiency within hotel departments.

Reception Supervisor

The Address Hotels& Resorts
Dubai, united Arab Emirates
03.2015 - 07.2017
  • Supervised front desk operations to ensure seamless guest experience and service quality.
  • Coordinated team schedules to optimise staff coverage during peak periods and events.
  • Trained and mentored new reception staff to uphold company standards and procedures.
  • Implemented and maintained efficient check-in and check-out processes for guests.

Education

Bachelor's degree - Hospitality - Hotels And Resorts Management

Sani High Institute For Tourism And Hotels Management
North Sainai Egypt
09.2004 - 06.2008

Skills

  • Quality assurance expertise
  • Hospitality operations oversight
  • Customer retention methodologies
  • Business administration knowledge
  • Effective time allocation
  • Scheduling efficiency
  • Sales promotion techniques
  • Customer relations
  • Room and floor inspections
  • Complaint resolution proficiency
  • Budget management expertise
  • Retail operations understanding
  • Event planning expertise

Languages

Arabic
Native
English
Fluent

Timeline

Duty Manager

Damac Hotels& Resorts
07.2017 - 11.2022

Reception Supervisor

The Address Hotels& Resorts
03.2015 - 07.2017

Bachelor's degree - Hospitality - Hotels And Resorts Management

Sani High Institute For Tourism And Hotels Management
09.2004 - 06.2008
Karam Selim