Karam Zueter
Hospitality Professional
Summary
Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Experienced hospitality professional with 5 years at Marriott Group. Proven track record and excellent feedback. Skilled in guest service, organization, and multitasking. Seeking a role to leverage expertise and passion for exceptional experiences.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Assistant Manager Residences - Opening
One Za'abeel The Residences
09.2023 - Current
- Work with Residence Manager and provides support and guidance to resident's owners related to community living, and personal concerns.
- Act as a point of contact for residents seeking assistance or information.
- Oversee the day-to-day operations of the residence and manage resident requests and other support staff, ensure that residence is well maintained and complies with safety and security.
- Enforce resident policies and rules to elevate living experience.
- Communicate regularly with resident owners through meetings, telecommunication, or any other channels.
- Maintain accurate records of resident's information, incident and communication, prepare report as needed.
- Gather feedback from residence owners to assess the effectiveness of resident living experience and service.
- Departmental trainer providing training to front office team and support for daily operations.
Residence Liaison - Opening
The Ritz Carlton Residences Amman
11.2021 - 08.2022
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw daily operations to ensure high levels of productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Conducted property move-ins, move-outs and walk-through inspections.
- Kept properties in compliance with local, state and federal regulations.
Events and Catering Coordinator
Amman Marriott Hotel
07.2021 - 11.2021
- Completed Marriott Wedding Planner Certification course.
- Completed Reservations - introduction to sales and
- catering course.
- Completed Full overview introduction training with all departments related to events and catering. (EBC, revenue, reservations, banqueting, food and beverage, sales and marketing).
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
Guest Relations/Concierge Team Leader
Amman Marriott
07.2018 - 07.2021
- Arranged for transportation to and from airport, train station and events for visitors.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to hotel guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
Education
High School Diploma -
New English School
Amman 01.2004 - 05.2016
No Degree - Business Administration
London School of Commerce - Attended
London 06.2016 - 06.2018
Skills
Employee Performance Evaluations
undefinedTimeline
Assistant Manager Residences - Opening
One Za'abeel The Residences
09.2023 - Current
Residence Liaison - Opening
The Ritz Carlton Residences Amman
11.2021 - 08.2022
Events and Catering Coordinator
Amman Marriott Hotel
07.2021 - 11.2021
Guest Relations/Concierge Team Leader
Amman Marriott
07.2018 - 07.2021
No Degree - Business Administration
London School of Commerce - Attended
06.2016 - 06.2018
High School Diploma -
New English School
01.2004 - 05.2016
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