Karamoh Dabo

• To ensure that all sold items are dispatched in a prompt and efficient manner, maintaining regular communication with the customer in the event of any delays.

• To plan rotas and allocate work to the team on a daily basis dependant on the days priorities.

• Listen to team members’ feedback and resolve any issues or conflicts. • Recognize high performance and reward accomplishments.

• Suggest and organize team building activities.

• Delegate tasks and set deadlines.

• Set clear team goals.

• Create an inspiring team environment with an open communication culture.

• Very familiar with COMS (customer order management system) and OMS (order management system).

• Running customer order, dispatch, closing and arranging pick list

• Reporting to the Supervisor or other senior managers as required.

• Establishing business knowledge and awareness of shared company goals.

• Liaising between the Supervisor and other employees.

• Monitoring both individual and team job performance metrics.

• Providing staff with technical guidance and assistance.

• Relaying productivity concerns to the Supervisor.

• Preparing job descriptions and work schedules.

• Assisting with other administrative tasks, when required.

• Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties.

• Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them.

• Managing the daily work plan.

• Supervise picking and checking process for accuracy and to ensure customers’ orders are fulfilled.

• Assist in employee training, development and engagement.

• Full adherence to health and safety policy and procedures.

• Manage and organize daily picking requirements.

• Resource planning to maximize efficiency and ensure operational success.

• Manage order selection, pick and pack operations and Radio Frequency scanning to consistently meet order deadlines.

• Ensure special project deadlines are met by observing Warehouse Management System priorities.

• Coordinate resources and scheduling with other departments to ensure utilization of personnel to meet or exceed daily customer order downloads.

• Oversea container unloading and put away to ensure inventory accuracy and order availability and loading of freight according to Bills Of Lading (BOL) to meet on time shipments.

• Promote housekeeping to ensure a safe and accident free working environment.

• Schedule all warehouse employees for daily shifts.

• Set and maintain productivity and quality standards.

• Enhanced overall productivity and work quality.

• Oversea all warehouse procedures and policies.

• Keep a record of sales and restock the store accordingly
• Manage and train store staff
• Plan promotional campaigns for new products or specials
• Ensure that the store is kept clean and organized
• Mediate any confrontations between staff and clients, and de-escalate the situation.