Ms Office Applications
Karamveer Singh
Operations Support Officer
Dubai,UAE
Summary
An enthusiastic and dynamic Operations Management professional with profound communication skills, seeking to make a career in the field of Logistics and Supply Chain. Equipped with a recognized degree in Bachelors of Business Administration from Heriot Watt University and well versed with MS Office with additional 3 years of experience in operations and logistics background in the Middle East. Honed skills in creating progressive teamwork with focus on maximum performance. Very passionate and self driven seeking a challenging role with an organization of repute that will effectively utilize acquired expertise, creative talents and commitment to excellence.
Overview
4
4
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Operations Support Coordinator
Watchbox With Seddiqi Holding, Operations & Logistics
Dubai, United Arab Emirates
12.2019 - Current
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Collaborate with Retail & Customer Service teams and ensure smooth order delivery and address related issues.
- Providing cost estimates for pre-owned watches.
- Coordinating with the service center on repairs of inventory.
- Photograph watches and related materials for sale to ensure they meet company standards.
- Follow up with customers and internal stake holders on inbound and outbound package deliveries to ensure safe receipt and satisfaction.
- Receive product packages and register incoming products in relevant company systems.
- Distributing the packages received to the concerned sales person.
- Experienced in conducting regular Inventory counts and keeping records up to date for the Retail store.
- Ensuring smooth functioning, stocking and tagging of retail items.
- Ensuring on-time bookings and scheduling collections with courier companies.
- Ensure the day to day follow-up of all online orders from beginning to end. Make sure all escalations from the customer service team are resolved in a timely manner.
- Managing supply chain operations and inventory control with optimized resource and capacity planning for retail operations.
- Identifying opportunities in terms of enhancing productivity and operating costs through process automation and latest technology concepts.
- Organize and follow up on exceptional orders and delivery services.
- Monitoring the completion of all Refunds and Returns.
- Support the stores in the execution of store-to-store transfers and returns of merchandise and monitor their progresses.
- Manage all customer escalations for the company ensuring customer satisfaction at all times.
- Ensure store teams follow the brand visual merchandising standards across all showrooms.
- Manage & monitor store operations, backend retail administration & standard operating procedures (SOP's) to maximize operational efficiency.
- Oversee the maintenance of the store and ensure right standards are met at all times.
- Manage float and petty cash.
- Mange Deposits received from sales and arranging delivery to the bank.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Performed administrative duties and prepared operational procedures to support the Sales Team and Logistical processes.
Operations Executive
The Luxury Closet, Tradelux General Trading LLC
Dubai, UAE
05.2018 - 11.2019
- Directly coordinating and working as medium between sellers and buyers.
- Ensuring ontime bookings and scheduling collections with courier companies.
- Hands on experience in coordinating with various departments on projects requiring the movement of items.
- Ensuring smooth functioning and stocking of warehouse and store items.
- Experienced in conducting regular Inventory counts and keeping records up to date.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Ordered office supplies and researched supplier discounts resulting in cost savings.
Sales Administration Intern ( Order Processing Specialist)
Schneider Electric FZE
12.2017 - 03.2018
- Hands on experience in obtaining customer details and feeding into SAP systems and company software's.
- Incharge of preparing invoices and shipping documents.
- Direct liaising with customers to review and respond to orders and complaints.
- Incharge of inspecting shipments to ensure correct order fulfillment.
- Direct specified departments or units to prepare and ship orders to designated locations.
- Ensure accuracy of financial or transaction data.
- Maintain inventory records and ensure proper filing of all records.
- Computing all transactions for merchandise and services.
- Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
- Inspect outgoing work for compliance with customers' specifications.
- Calculate and compile order-related statistics, and prepare reports for management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored all company inventory to ensure stock levels and databases were updated.
- Created plans and communicated deadlines to ensure projects were completed on time.
Logistics Intern
The Luxury Closet, Tradelux General Trading LLC
09.2017 - 12.2017
- Handling, Checking, Receiving and Storing of all incoming stocks from inbound, photography and other functions within the warehouse.
- Support the inventory associate by conducting physical counts.
- Supporting the picking process for customer orders.
- Labeling goods that have arrived at the warehouse.
- Identified excess inventory and eliminated waste.
- Scheduled deliveries and shipments, and provided real-time updates to all parties.
- Produced weekly status reports detailing logistic operations and problems.
Education
Bachelors of Business Administration -
Heriot Watt University Dubai Campus
09.2014 - 11.2017
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Senior Secondary , The Indian High School Dubai
Skills
Schedulingundefined
Key Strength's
- Mature, credible and peoples person.
- Reliable, tolerant and determined.
- Focused and result oriented.
- Amiable, approachable and a team - player
- Keen on new experiences and open to challenges/ responsibilities
Software
SAP Logistics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Fond of sports especially Adventure Sports, Dancing and Travelling
Reading and learning languages
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Support Coordinator
Watchbox With Seddiqi Holding, Operations & Logistics
12.2019 - Current
Operations Executive
The Luxury Closet, Tradelux General Trading LLC
05.2018 - 11.2019
Sales Administration Intern ( Order Processing Specialist)
Schneider Electric FZE
12.2017 - 03.2018
Logistics Intern
The Luxury Closet, Tradelux General Trading LLC
09.2017 - 12.2017
Bachelors of Business Administration -
Heriot Watt University Dubai Campus
09.2014 - 11.2017
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Senior Secondary , The Indian High School Dubai
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