Karan Bogati
Dubai,United Arab Emirates
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Senior human resources officer
National Trading & Developing Enterprises LLC
, UAE
01.2023 - Current
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Produced accurate, reliable reports for management monitoring of personnel activity.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
- Documented performance review outcomes to aid continued personnel development.
- Communicated interview outcomes with internal and external candidates.
- Completed new joiner onboarding documentation and reference checks.
- Mentored employees to develop competent staff.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Led annual salary reviews, talent reviews, succession planning and performance management.
- Stored and processed job applications, providing selected candidate information to recruiters.
- Prepared and distributed payslips detailing pay and deductions.
Human resources officer
National Trading & Developing Enterprises LLC
01.2019 - 12.2022
- Recruited, hired and trained new employees to optimise profitability.
- Addressed employee conflicts, following corporate procedures for timely resolution.
- Coordinated training and handled logistics and administrative tasks.
- Assessed and improved compensation packages, attracting highly qualified applicants for organisational vacancies.
- Wrote and maintained employee handbook covering company policies and mission statement.
- Provided expert HR advice to line managers to tackle obstacles such as conflict resolution, pay disputes and under-performance management.
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Maintained precise, detailed staff and company records for thorough reference.
- Performed exit interviews, gaining useful insights to improve employee retention rates.
- Monitored evolving regulatory changes and parameters to maintain operational compliance.
- Devised and implemented successful employee retention strategies, including improved exit interview and onboarding procedures.
- Assessed new staff eligibility through rigorous reference and right-to-work checks.
- Reviewed and renewed company policies, ensuring strict legal compliance across all business activities.
- Improved business HR policies by guiding and collaborating with managers.
- Facilitated new hire on-boarding programme by scheduling training initiatives, resolving issues and processing paperwork.
- Reduced staff turnover through improved performance development programmes.
- Created succession plans and promotion paths for staff.
- Provided strategic direction for human resources management team.
HR and Admin Assistant (Generalist)
National Trading & Developing Enterprises LLC
Dubai, UAE
01.2014 - 12.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Administrative Assistant (Time Management)
National Trading & Developing Enterprises LLC
Dubai
02.2011 - 12.2013
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Kept and maintained accurate filing system for preservation of office information.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Received, sorted and distributed incoming mail.
- Provided printing, photocopying scanning support to colleagues.
- Arranged filing systems for easy use and retrieval by personnel.
- Wrote professional letters, emails and memoranda for business communication.
- Organised tasks by level of urgency and importance to make best of use time and resources.
- Examined, scanned and input documents in software system.
- Helped staff to maximise efficiency by providing clerical and secretarial support.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Acted as main contact for staff and clients.
- Assisted managers in compiling and organising materials for meetings.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Sorted and organised different types of information by document type, personnel or location.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Managed physical and digital correspondence while keeping information private and secure.
Mathematics Teacher
Himalayan International School
Kathmandu
06.2009 - 12.2010
- Provided clear structures for lessons maintaining pace, motivation and challenge.
- Identified student strengths and weaknesses, providing constructive feedback to improve results.
- Completed training courses to keep up-to-date with new teaching methods and developments in the field.
- Created and marked homework, exams and class activities to monitor individuals' progress.
- Transformed complex concepts into understandable, useful information for improved subject comprehension.
- Assessed student performance, behaviour and class engagement.
- Used varied resources and technologies to maximise student engagement and understanding.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Identified clear teaching and learning objectives and determined appropriate delivery methods.
- Established clear learning outcomes and targets for different abilities.
- Achieved target exam results for department attainment.
- Set high expectations for academic progress and classroom behaviour through well-focused teaching and discipline.
- Assessed and recorded pupils' progress to monitor academic progress and challenges.
- Catered to different learning styles using diverse teaching methods and formats.
- Inspired interest and curiosity in mathematics through interactive games.
- Engaged students with lesson materials by building positive rapport.
- Prepared lesson content and delivery in line with curriculum guidelines.
- Collaborated with teaching assistants and mentors to deliver additional support to struggling students.
Data Developer & Quality Check
Summit Works Technology Private Limited
Hyderabad
01.2007 - 02.2009
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.
- Identified issues within databases, troubleshooting technical problems and implementing practical solutions.
- Generated scripts and processes for data integration and maintenance.
- Wrote queries using SQL to retrieve, build, delete or update information in database.
- Evaluated, designed and modified databases and database applications to meet business needs.
- Collaborated on project work with talented team of developers.
- Kept database balanced and performing optimally with regular maintenance.
- Designed and developed analytical data structures.
- Established database access and usage policies and procedures for managing each.
Call centre agent
ICICI Bank
Hyderabad
05.2006 - 11.2006
- Handled customer queries focused on first-call resolution.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Built positive customer rapport through friendly, professional communication.
- Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Managed and escalated complaints effectively, resulting in positive customer outcomes.
- Maintained up-to-date client records in database systems.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Reduced customer wait times by adhering to call target timeframes.
- Updated customers on special offers and promotions for increased revenue.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Logged customer communications for complete service records.
- Acted as first point of contact for customer issues and queries.
- Provided accurate, consistent and meaningful advice to customers to boost retention.
- Entered, updated and removed customer information to keep accounts current.
- Improved customer satisfaction ratings through responsive query resolution.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Answered [Number]+ customer queries daily via inbound calls, emails and live chats.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Optimised customer experience by tailoring responses to individual needs.
- Asked probing questions of clients to understand needs and identify actionable requirements.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Actioned customer feedback to enhance contact centre service provisions.
- Planned and delivered customer service training, boosting satisfaction levels.
- Operated switchboard systems successfully to manage high call volumes.
- Prepared letters, information sheets and order documentation and distributed to clients.
- Coordinated dispatching for field team completing installation, maintenance and repair work.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
Education
Bachelor of Applied Science - Computer Science
MNR Degree College
Huderabad, India 01.2004 - 12.2008
Skills
- Recruitment agency engagement
- Employee record management
- Employment contract management
- Employee Relations
- Policy development
- Interviewing and candidate selection
- Employer legal compliance
- Payroll management
- Employment law
- Vacancies advertising
- Pre-employment screening
- Personnel Management
- Record management
- Onboarding process management
- Candidate sourcing
- Training material development
- Applicant Tracking Software
- Interview management
Languages
English
Fluent
Hindi
Fluent
References
References available upon request.
Timeline
Senior human resources officer
National Trading & Developing Enterprises LLC
01.2023 - Current
Human resources officer
National Trading & Developing Enterprises LLC
01.2019 - 12.2022
HR and Admin Assistant (Generalist)
National Trading & Developing Enterprises LLC
01.2014 - 12.2018
Administrative Assistant (Time Management)
National Trading & Developing Enterprises LLC
02.2011 - 12.2013
Mathematics Teacher
Himalayan International School
06.2009 - 12.2010
Data Developer & Quality Check
Summit Works Technology Private Limited
01.2007 - 02.2009
Call centre agent
ICICI Bank
05.2006 - 11.2006
Bachelor of Applied Science - Computer Science
MNR Degree College
01.2004 - 12.2008