Swimming, Diving, Snorkeling, Trekking
Karan Nair
Client Relationship Manager/ Collection Specialist/ Sales
Dubai
Summary
Having worked in various fields related to real estate, digital & conventional marketing, collection specialist and client relationship management for over a period of 10 years, I look forward to secure a challenging position in a reputable organization to expand learning and skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
7
7
Languages
Work History
Client Relationship Manager
DAMAC
Dubai
01.2020 - Current
- Engaged with DAMAC properties as CRM based in Dubai.
- CRM/ After Sales / Handover - Collection (Global Portfolio, HNI's) - Special Task Force: Value Added Tax (VAT) - SalesForce System/ Process/ Standard Review Training.
- Responsible for meeting and assisting clients with regards to their queries on their properties. In addition also responsible for handing over of keys to clients, conducting home orientations and coordinating for handover of projects.
- Handling team escalation and resolving them through liaising with different departments to ensure clients needs are effectively met.
- Liaise with accounts on payments/outstanding dues. Determining clients needs and financial abilities to propose solutions that suit them.
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Coordinate property closings, overseeing signing of documents and disbursement of funds.
- Meet with client representatives, power of attorneys, mortgage lenders and contractors to ensure hassle free handover of units.
- Collaborated with Radisson Group and Paramount Hotels for handover of hotel units by DAMAC.
Associate Relationship Manager
Lodha Group
MUMBAI
08.2018 - 12.2019
- Managed Lodha's relationship with its distinguished set of clients for respective segment / project allocated.
- Ensured highest standards of service delivery and query resolution within specified TATs.
- Acted as an escalation point for client meetings for issues and concerns beyond the operations team.
- Analyzed customer needs and feedback and ensure continuous refinements in the services offered.
- Responsible for Customer Satisfaction and high service quality standards.
- Consistency in experience backed up by constant monitoring and necessary enhancements.
- Actively engaged with existing customer base for repeat and referral bookings during new launches and sustenance phase of projects.
- Generated sales targets from existing customers through relationship and loyalty management.
- Implementing innovative cross-sell and up-sell strategies that are tailored-fit to customers needs.
Summer Intern Researcher
Tech Mahindra Business Services (Vodafone)
Mumbai
06.2017 - 09.2017
- Understanding user trends, sales and digital marketing practices in telecom industry with Tech Mahindra (Vodafone).
- Analyzing mobile usage habits of consumers.
- Acquiring new customers and retaining old ones.
- Collecting data and preparing reports.
- Brain storming about strategies for marketing and promotion to attract more subscribers.
- Understanding customer satisfaction and network experience in mobile telecommunications.
Sr. Research Analyst
Directi (Media.net)
Mumbai
10.2012 - 05.2016
- Optimizing domain names for internet advertising.
- Investigating web sites and conducting research & analysis for identifying concepts of domain names.
- Maximizing ROI for each advertiser / publisher.
- Enhancing customers' portfolio performance by ensuring continuous improvement and maximizing results on a daily basis.
- Checking content, quality and accuracy of each concept. Constant learning of concepts pertaining to internet advertising.
- Monitoring and enforcement of acceptable usage policies in cases of system abuse, illegal usage, misrepresentation.
- Liaising with the Business Development Specialists to facilitate maximization of revenue/ ensure smooth functioning of the department.
- Conducting training session and mentoring new recruits, helping them enhance their performance and knowledge, also in-charge of maintaining and analyzing the performance of premium accounts as well as making necessary changes to enhance performance.
- Communicating with Business Developers and Account Managers regarding different strategies.
- Brain Storming and suggesting new custom implementations for specific accounts to enhance performance.
Education
MBA - Marketing
Mumbai Education Trust (AMDC) Mumbai
Mumbai 08.2016 - 06.2018
Bachelor of Commerce - Commerce Finance
Lords Universal College
Mumbai 08.2008 - 06.2012
Skills
Escalation/Conflict resolution skills
Team leadership and collaboration
Account management
CRM and Salesforce proficiency
Up-selling and cross-selling techniques
Collections Specialist
Strong analytical skills
Excellent communication abilities
Digital marketing and networking
MS Office Proficiency
Search Engine Optimization
Accomplishments
- Played Cricket at the Club Level.
- Participated in Inter School/College Cultural Activities.
- Participated in Social Cultural Activities.
- Played Football at Inter School Level.
- Participated in a Clean Mumbai Event organized by the College.
- Was honored as the most creative and efficient employee award.
Interests
Reading mythological stories
Playing cricket, football, squash, snooker, badminton
Timeline
Client Relationship Manager
DAMAC
01.2020 - Current
Associate Relationship Manager
Lodha Group
08.2018 - 12.2019
Summer Intern Researcher
Tech Mahindra Business Services (Vodafone)
06.2017 - 09.2017
MBA - Marketing
Mumbai Education Trust (AMDC) Mumbai
08.2016 - 06.2018
Sr. Research Analyst
Directi (Media.net)
10.2012 - 05.2016
Bachelor of Commerce - Commerce Finance
Lords Universal College
08.2008 - 06.2012