KARANBIR SINGH
Mohali,India
Summary
Demonstrated commitment to delivery excellence & effective liaising at all levels of Business Partners in my past 8+ years on in- depth experience in Retail, Revenue/Business Management, Sales, Business Development, Customer Service, People & Recruitment, Stock Replenishment, Inventory & Assets Management with industry Leaders like Reliance Retail Ltd,Airplaza Retail Holding Private Ltd.,Jiva Ayurveda Pharmacy Ltd.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Professional taxi driver
Union Taxi
Sharjah, United Arab Emirates
04.2022 - 12.2023
- Ensured prompt arrival at determined locations to collect pre-booked passengers.
- Applied local road knowledge to identify best routes and avoid traffic.
- Tactfully catered to additional needs for passengers facing challenges with mobility or dexterity.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Stored passenger luggage and personal items to prevent damage.
- Represented company by maintaining high presentation standards and dressing formally.
- Calculated ride costs accurately, receiving cash payments and returning correct change.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
Airplaza Retail Holdings Private Ltd
- (Vishal Mega Mart), Vishal Mega Mart is India's largest Fashion-led hypermarket chain with a footprint of over 216 stores across India
- Vishal is sharply focused at the needs of consumers in Apparel, General Merchandise, Grocery and Personal Care
- Role & Responsibilities
- Store Operations
- Driving Sales & Customer service
- People Management
- Process & SOP Management
- Inventory Management
- Reduction of shrinkage & Total Loss
- Monitor and control expenses through efficient store operations
- Impart training to store staff and equip them with the skills to understand and fulfill consumer needs
- Conducting time to time OJT for the respective team
- Ensuring timely flow of information to facilitate reviews, reporting and initiation of action
- Maintaining All Store reports and data analysis
- Maintaining Hygiene: Ensure the store and store vicinity is neat and clean all the time
Store Manager
JIVA Ayurveda Pharmacy Ltd
Mohali
03.2018 - Current
- Business: Approximate 60 lakhs per Annum Reporting to: Area Manager
- Team Size: 4( 2 APIN, 2 Clinic Doctors )
- JIVA Ayurveda is a pioneer in Ayurveda Clinics and Panchkarma Centers, having 80+ Clinics (Retail Stores) and Panchakarma Centers, 3 MRCs, 1 Wellness Center and 1 Educational Institute
- Role & Responsibilities
- Business Development
- Handling Operations aspects day to day clinic and Doctor concerns
- Gained experience in providing effective solutions for customers with an aim to achieve repeat and referral business
- Planning with track record of recommending operational policies/ norms, systems & controls, motivational schemes & customer service standards
- Implementing training programs, service standards, operational policies & norms, hygiene & customer services standards for bringing keen customer focus, high energy level & team spirit in employees
- Supervising Clinic Doctors & Assistant Pharmacy Incharges, motivating, training and developing team reward & recognition programs
- Handling Manpower Planning, Training and Performance Appraisals, Review & Recruitments
- Responsible for participate in promotional activities in assigned areas
- Preparing promotional materials and displays and organize of health camp in different locations
- Developing sales strategies and setting targets on weekly and monthly basis Stock control and inventory of clinic
- Presenting daily /weekly and monthly plans to the Senior Management
- Generating new channels for revenue generations
- Responsible for Medical Services and patient queries at all level
- Responsible for overall clinic Profit and loss
- Achievements
- Increased business penetration and given growth of 22% & 18% on New Customers over last year respectively
- Improved Direct Sale products mix from 10% to 20% over last two years
- Maintained 99% score in Internal and External Operation Audits for 1 Year
Department Manager
Airplaza Retail Holdings Private Ltd, Vishal Mega Mart
Jalandhar
10.2017 - 01.2018
- Business: Approximate 8 Cr per Annum Reporting to: Store Manager
- Team Size: 18( 2 Supervisor, 10 CSA's & 6 Promoters, )
Department Manager
Reliance Retail Ltd
02.2015 - 05.2017
- Reliance Market(b2b)Mohali,Punjab
- Business: Approximate 25 Cr per Annum
- Reporting to: Floor Manager
- Team Size: 50( 2 Supervisor, 20 CSA's & 28 Promoters, ), .(Reliance Market - b2b) is the largest private sector corporation in India with annual revenue of US$ 62.2 billion and net profit of US$ 3.8 billion
- The Group activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and telecommunications
- Reliance Industries Ltd is India first private sector company to feature in Fortune Global 500 list of World Largest Corporation, currently ranking 114th in terms of revenue & 155th in terms of profit
- RIL strives to be a product and service leader across its industries
- Role & Responsibilities
- Execute retail operations in store and ensure adherence to all standard Operating procedures of company
- Lead, mentor and motivate team of associates to deliver reliable services to Customers, other colleagues
- Ensuring business strategies are implemented in the assigned store
- Manage and execute product promotion
- Exceed sales and customer satisfaction objectives
- Manage Dump & Shrink in the store
- Achievements
- Promoted as Department Manager FMCG - Retail Sales & Operations from Team Leader Customer Service Manager in March 2018
- Maintained 99% score in Internal and External Operation Audits for 1 Year
Business Development Associate, Key Account Manager-Sales
Strategic Manpower Solutions Ltd, Pl Reliance Retail Ltd, Reliance Retail Ltd
Mohali
11.2013 - 01.2015
- Business: Approximate 1 Cr per Annum Reporting to:, .) is the largest private sector corporation in India with annual revenue of US$ 62.2 billion and net profit of US$ 3.8 billion
- The Group activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and telecommunications
- Reliance Industries Ltd is India first private sector company to feature in Fortune Global 500 list of World Largest Corporation, currently ranking 114th in terms of revenue & 155th in terms of profit
- RIL strives to be a product and service leader across its industries
- Role & Responsibilities
- Taking care of channel(KIRANA) sales
- Ensuring timely delevires to market
- Ensuring timely payments of shopkeepers.
Sale Officer
Shams Al Bahar Plastic Waste and Trading L.L.C
Sharjah, United Arab Emirates
01.2024 - Current
- Fostered positive relationships with customers to enhance loyalty and retention.
- Used multi-source data to determine sales and delivery terms for products and services.
- Built long-term relationships with customers and generated referrals from existing clients.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Supported front-line sales teams with well-coordinated administrative operations.
- Managed client relationships from early stages of sales process through to post-sales
- Tracked sales and order information by navigating internal computer system.
Education
Graduate - Arts
Sunrise University
Alwar Rajastan / IndiaIntermediate -
Punjab School Education Board
Patiala/Indiaundefined
S A S NAGAR
Skills
- IT SKILLS
- Having knowledge of
- Internet and other computer basics
- E Mails and Internet Applications
- MS Excel, Presentation and Power
- Good knowledge of SAP
- CRM Expertise
- Oracle Fusion
Languages
English
Proficient (C2)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)
Affiliations
- Music
- Movies
- Cooking
- Travelling
- Vlogging
- Collection Of rare items Coin, Electronic Items, Cool Gadget
Certification
Valid UAE Automatic Transmission License
Timeline
Sale Officer
Shams Al Bahar Plastic Waste and Trading L.L.C
01.2024 - Current
Professional taxi driver
Union Taxi
04.2022 - 12.2023
Store Manager
JIVA Ayurveda Pharmacy Ltd
03.2018 - Current
Department Manager
Airplaza Retail Holdings Private Ltd, Vishal Mega Mart
10.2017 - 01.2018
Department Manager
Reliance Retail Ltd
02.2015 - 05.2017
Business Development Associate, Key Account Manager-Sales
Strategic Manpower Solutions Ltd, Pl Reliance Retail Ltd, Reliance Retail Ltd
11.2013 - 01.2015
Airplaza Retail Holdings Private Ltd
Graduate - Arts
Sunrise University
Intermediate -
Punjab School Education Board
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S A S NAGAR
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