Summary
Overview
Work history
Education
Skills
Interests
Languages
Passport Number
Date Of Birth
Marital Status
Timeline
SoftwareEngineer
KARAN MANUEL SAHA

KARAN MANUEL SAHA

Roman Catholic

Summary

To secure a responsible career opportunity to fully utilize my skills while making a significant contribution to the success of the company. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals.

Well-rounded Fleet Manager with background spent coaching and training drivers, resulting in significant cost savings for employers. Bilingual employee with over 2 years of expertise regarding budgetary controls and asset management. Known for maintaining fleet and facility in top working order.

Overview

8
8
years of professional experience

Work history

Fleet Supervisor

Double A Delivery Services
Dubai, United Arab Emirates
07.2021 - 12.2022
  • Operations for Talabat UAE
  • Checking with Daily Late Logins of Riders
  • On Boarding and Off Boarding Process of the Fleet
  • Maintaining Daily records of Bike & Sim Card Data on
  • Google Sheet
  • Encouraging the riders to pick up shift for a weekly basis
  • Resolving the daily issues of the riders
  • Calculating the salaries of the riders according to the Time
  • Sheet
  • Keeping contact with the Bike Service Providers


Senior Customer Service Representative

Stone House Telecom DU Channel Partner
Dubai, United Arab Emirates
02.2021 - 07.2021
  • Selling Business Sim Cards
  • Selling Broadband and Landline connections to Business Customers
  • Generating Leads
  • Closing the sale
  • Keeping connected with existing clients
  • Resolving the ongoing issues of the existing clients

Senior Customer Service Representative

First Source Solutions
Mumbai, India
01.2015 - 02.2021
  • Selling TV, Broadband, Mobile packages (Sky TV, Sky Broadband,
  • Sky Mobile process)
  • Helping the customers with their billing queries
  • Helping the customers with their technical issues
  • Up selling the customers packages to achieve the Monthly, weekly targets
  • Ensuring that the customers query is resolved at the end of the conversation.
  • Floor Walking
  • Helping the new batches in taking calls and managing situations
  • As a SME help the new batches in understanding the process in an easier manner
  • Improved customer experience, employing effective communication and empathetic listening skills to address customer concerns.

Education

TYBCOM -

2014

MSBSHSE (HSC) - undefined

MSBSHSE
2011

SSC -

St Andrews School
Mumbai, India
2009

Skills

  • Computer literate (
  • MS Office-Word, Excel, Power Point,
  • Google
  • Sheet)
  • PROFESSIONAL SKILLS
  • Great verbal & written communication
  • Active listener
  • Time Management
  • Self Motivator
  • Patience
  • Persistence
  • COMPUTER SKILLS
  • MS Office (Power Point, Excel, word, Google
  • Sheet) page Maker Social Media
  • Citrix
  • Weekly targets
  • Ensuring that the customers query is resolved at the end of
  • The conversation
  • MS Office (Power Point, Excel, Word, Google
  • Sheet) page Maker Social Media Citrix
  • Coral Draw
  • Customer relations
  • Safety awareness
  • Mentorship

Interests

Watching sports like Football, Hockey, Formula 1, Moto GP, Tennis and Cricket. Listening to Music ,Travelling,Aviation Enthusiast,Watching Movies, Series and Documentaries.

Languages

English
Fluent
Hindi
Fluent
Marathi
Fluent
Gujarati
Beginner
Punjabi
Beginner

Passport Number

N5903121

Date Of Birth

25/05/1993

Marital Status

Single

Timeline

Fleet Supervisor

Double A Delivery Services
07.2021 - 12.2022

Senior Customer Service Representative

Stone House Telecom DU Channel Partner
02.2021 - 07.2021

Senior Customer Service Representative

First Source Solutions
01.2015 - 02.2021

TYBCOM -

MSBSHSE (HSC) - undefined

MSBSHSE

SSC -

St Andrews School

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KARAN MANUEL SAHA