Dynamic customer service and sales professional with extensive experience in driving team performance and Enhancing client satisfaction. Strong communicator Adaptable and motivated.
Hi, I’m
Karat Mostefa Wassila
Dubai
Summary
Overview
7
years of professional experience
3
Languages
Work History
Shuraa Business setup company
Receptionist
04.2024 - 11.2024
Job overview
- Greeted incoming costumers in a professional manner and
- Provided friendly, knowledgeable assistance
- Answered and helped resolve enquiries from clients, vendors and general public
Eternity Beauty Salon
Receptionist
06.2023 - 01.2024
Job overview
- Help with daily desk activities, including greeting customers
- Answering phones, managing appointments
Arabia Lel Oued Parfume (free-lance)
Sales Agent (free-lance)
11.2022 - 05.2023
Job overview
- Leading and motivating the sales team to achieve sales targets and meet performance goals
- Monitoring and evaluating sales performance, identify areas for improvement and implementing strategies to increase sales
- Handling customer inquiries, complaints, and resolving any issues to ensure customer satisfaction
Beauty and Care Center : Memlekat El Jamel
Receptionist
12.2021 - 09.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
RENAISSANCE Hotel
Supervisor Agent
10.2017 - 11.2019
Job overview
- Company Overview: Marriot
- Building and maintaining relationships with existing customers, providing exceptional customer service and addressing any inquiries or concerns they may have
- Managing and updating customer databases, including contact information, sales activities and customer preferences
- Marriot
Education
Institute IFGTlemcen
Office computing
02.2011 - 7 2011
University Overview
TDSTlemcen
Diploma in secretarial studies
09.2011 - 6 2012
University Overview
Skills
Strong communication skills
Organisational skills
Dynamic ,Adaptability and flexibility
Problem-solving abilities
Teamwork
Customer service orientation
Personal Information
Personal Information
Nationality: AlgerianTimeline
Receptionist
Shuraa Business setup company
04.2024 - 11.2024
Receptionist
Eternity Beauty Salon
06.2023 - 01.2024
Sales Agent (free-lance)
Arabia Lel Oued Parfume (free-lance)
11.2022 - 05.2023
Receptionist
Beauty and Care Center : Memlekat El Jamel
12.2021 - 09.2022
Supervisor Agent
RENAISSANCE Hotel
10.2017 - 11.2019
TDS
Diploma in secretarial studies
09.2011 - 6 2012
Institute IFG
Office computing
02.2011 - 7 2011