KAREEM ABDELGHAFAR

• Manages the development of a strategic account plan in the market.
• Manages the property's reactive and proactive sales efforts.
• Determines and develops marketing communication activities
• Manage a cosmopolitan team of 2 Team Managers with 30+ Sales persons
• Develops strong partnerships with local organizations to further increase
brand/product awareness.
• Develops and manages internal key stakeholder relationships.
• Develops strong community and public relations by maintaining property
participation in local, regional, and national/international tradeshows and client events.

• Cultivated strong relationships with ultra-luxury clients, collaborating with renowned brands like DORCHESTER Collection, Forster and Partners, Gilles et Bossier, Zaha Hadid to enhance client loyalty and satisfaction.
• Drove a dynamic sales pipeline, consistently converting prospects into
lucrative sales opportunities.
• Engaged in proactive prospecting across diverse markets, successfully
generating new business in Europe, the UK, and the GCC.

• High-end luxury customers management work closely with (Pagani Automobiles - Lamborghini - Elie Saab - Missoni - Aston Martin)
• Fostered exceptional client rapport, increasing long-term satisfaction.
• Managed robust sales pipeline, consistently converting prospects into sales.
• Prospecting new clients throw different sales tools in different country such as ( Spain - Bosnia - UK - GCC )

• New Business Development, advertised digital menu to general public via networking, adverts and multiple listing services, promoting its service across MENA Region
• Proactively brought in new business accounts
• Exceeded sales and revenue targets by 25 % using consultative and value-driven approach
• Accomplished new sales wins and achieved sales goals, to define key accounts ( Nusrat - Armani - oregano )

• Coordinated meetings and logistics for new and existing clients
• Hired and supervised 3-team member
• Increased sales volume by expanding product line by 143 deals ( Papa John's - Parivar - Chicken Cottage )

• Maintained high standards personal appearance, promoting sense of professionalism and passenger confidence
• Received over than 300+ customer satisfaction comments for exceptional Customer service (Documented)
• Two Times image and uniform standards excellent check and cosmopolitan crew

• Launching team for UberEats in ( UAE - Saudi Arabia - Egypt) on-boarded more than 100 restaurants worldwide for UberEats platform
• Worked closely with (Fetcher ) courier to get documents, clearances, certificates and approvals from local, state and federal agencies
• Worked closely with (Kodak) photography to maintain optimum levels of food quality and photos by sending them to restaurants for launching
• Giving training via video call to Restaurant's operation team

• Supported billing department in improving performance by resolving issues and customer complaints, saving company time and money
• Validated customer complaints and resolved issues to 8% for VIS Cairo customers using first call resolution
• Examined customer's queries reducing it by 15%
• Used (Siebel and Crystal) engagement platforms to log and track customer information and data records within agreed guidelines
• Attended to Vodafone Group's Customer Experience Excellence program (CX) aims to deliver outstanding and differentiated experiences for its customers.

• Supervised operations of sales team and achieve productivity targets
• Promoted exceptional customer service by engaging clients on sales floor
• Supervised staff of 12 sales advisors utilizing effective communication and dynamic interpersonal skills.