Karim SalahEldin AbdElsalam AbdElfattah
Customer Service Representative And Sales Executive
Ajman,Ajman
Summary
Customer service perfection is my aim, looking for a challenging role as a Retail Sales Executive Team Member, where I can expand my interpersonal skills and fully capitalize my experience at Egypt Air, Vodafone Egypt and Du Telecom- UAE, time-management, maintaining quality assurance, cash handling, active listening and excellent communication skills, both interpersonal and professional, able to build relationships with customers and encourage return business, safety focus and always give the guest best experience to earn customers loyalty.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Retail Sales Executive
Du (EITC)
Dubai, Abu Dhabi, AlAin, RAK, UAQ
12.2020 - Current
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Greeting Customers and responded to their inquiries, requests, and issues in a timely, personable, and efficient manner to resolve customers concerns
- Informed customers about our new promotions, payment methods
- Attend appropriate courses to develop my skills
- Ensure that daily sales goals are met and follow company policies and procedures
- Cash handling at the end of the day
- Demonstrate a high level of customer service at all the times and handle customer's complaints
Retail Sales Team Leader
Vodafone Egypt
Fayoum
05.2020 - 10.2020
- Boosted sales performance by implementing effective team training and coaching strategies.
- Mentored junior team members to develop their skills and advance their careers with the company.
- Lead the staff on a shift-to-shift basis, at the store, to carry out the Retail objectives and achieve Retail Sales Targets in addition to maintaining high level of customer satisfaction
- Motivate staff members to up-sell and cross-sell Vodafone products & services
- Handling and replay the important emails, provide support, guidance and solutions to the team
- Setting a tailored development plan for each staff member and monitoring their daily performance
- Cash handling at the end of the day and make the bank transfer
- Coach and integrate new comers
Retail Sales Executive
Vodafone Egypt
Fayoum
11.2018 - 05.2020
- Greeting Customers and responded to their inquiries, requests, and issues in a timely, personable, and efficient manner to resolve customers concerns
- Informed customers about our new promotions, payment methods
- Attend appropriate courses to develop my skills
- Ensure that daily sales goals are met and follow company policies and procedures
- Cash handling at the end of the day
- Demonstrate a high level of customer service at all the times and handle customer's complaints
- Increased customer satisfaction by resolving issues promptly and professionally.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
Passenger Handling Service Agent (Internship)
Egypt Air
Fayoum
02.2017 - 05.2017
- Flight tickets reservations
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Conducted regular reviews of reservation data, identifying opportunities for process improvements that led to increased efficiency and accuracy.
Education
Bachelor - Tourism Management
Faculty of Tourism And Hotels
Al Fayyum 05.2013 - 2017.01
Graduate Certificate - General English Studies
American University in Cairo ( AUC )
Cairo, Egypt 04.2001 -
Skills
- Customer Assistance
- Creative Problem-Solving Techniques
- Sales Performance Analysis
- Resource management
- Market analysis
- Store Operations Oversight
- Effective Cash Handling Skills
- Retail Store Management
- Performance Evaluation
- Effective Objection Management
- Self-Improvement Initiatives
- Adaptability to Change
- Consistent Reliability
- Effective Organization
- Critical Analysis
- Ethical Decision-Making
- Effective Team Collaboration
- Strong Attention To Detail
- Strong Communication Skills
- Prioritization of Tasks
- Creative Problem Resolution
- Team Leadership
Customer Service Courses
- Mastering Customer Experience Skills
- Five Steps to Problem-Solving and Diffusing Upset Customers (Global)
- Handling angry Customers
- Establishing Trust with Customers (Global)
- Data protection.
- Customer Service: The Art of Body Language
- ICDL
Timeline
Retail Sales Executive
Du (EITC)
12.2020 - Current
Retail Sales Team Leader
Vodafone Egypt
05.2020 - 10.2020
Retail Sales Executive
Vodafone Egypt
11.2018 - 05.2020
Passenger Handling Service Agent (Internship)
Egypt Air
02.2017 - 05.2017
Bachelor - Tourism Management
Faculty of Tourism And Hotels
05.2013 - 2017.01
Graduate Certificate - General English Studies
American University in Cairo ( AUC )
04.2001 -
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