Dedicated and results-driven professional with a solid background in health and safety compliance, cash handling, and customer service. Skilled in menu memorization and bartending, with exceptional communication abilities that enhance customer interactions. Recognized for a positive and approachable demeanor, consistently delivering high-quality service in dynamic, fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
F&B Associate
Sheraton Abu Dhabi Hotel & Resort
01.2025 - Current
Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Managed reservations and waitlists efficiently using restaurant management software.
Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
Assisted in coordinating special events, optimizing seating arrangements for larger parties.
Handled guest inquiries and complaints professionally, maintaining high satisfaction levels.
Front of house team member
The Waterside Pub and Restaurant
07.2023 - 11.2024
Prepared and served a variety of cocktails, beer, wine, and other beverages as per customer orders.
Delivered exceptional customer service by greeting guests, taking orders, and ensuring timely beverage delivery.
Kept bar service areas stocked with tea, coffee and espresso.
Maintained a clean and organized bar area, including cleaning glasses, utensils, and countertops.
Recommended drinks and promotions to enhance customer experience and increase sales.
Verified legal drinking age by checking IDs and ensured compliance with alcohol regulations and company policies.
Fostered a positive, friendly atmosphere to encourage repeat business and customer loyalty.
Ensured bar equipment was in good working condition and reported maintenance issues promptly.
Assisted in event management by preparing drinks for private parties, functions, and special occasions.
Accurately processed customer payments, handling cash, credit cards, and tips.
Addressed and resolved customer complaints or concerns professionally to ensure satisfaction.
Collaborated effectively with bartenders, servers, and kitchen staff to ensure smooth service delivery.
F&B Server
Radisson Blu Edwardian and Conference Centre
11.2022 - 02.2023
Greeted customers, presented menus and shared information about available special items.
Maintained knowledge of menu items, leading to accurate order taking.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Worked collaboratively with kitchen staff for efficient service delivery.
Accommodated special dietary requests, enhancing customer dining experience.
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Cleaned and set tables quickly after customers left to maximise restaurant capacity.
Enhanced customer satisfaction by promptly attending to queries and requests.
Relayed feedback from customers to management for continuous improvement.
Acting Rooms division manager at Radisson Blue Cornich Abu Dhabi hotel &resortActing Rooms division manager at Radisson Blue Cornich Abu Dhabi hotel &resort