Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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KAREN JANICE BATISTA

KAREN JANICE BATISTA

Abu Dhabi

Summary

Dedicated and results-driven professional with a solid background in health and safety compliance, cash handling, and customer service. Skilled in menu memorization and bartending, with exceptional communication abilities that enhance customer interactions. Recognized for a positive and approachable demeanor, consistently delivering high-quality service in dynamic, fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

F&B Associate

Sheraton Abu Dhabi Hotel & Resort
01.2025 - Current


  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations and waitlists efficiently using restaurant management software.
  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Assisted in coordinating special events, optimizing seating arrangements for larger parties.
  • Handled guest inquiries and complaints professionally, maintaining high satisfaction levels.

Front of house team member

The Waterside Pub and Restaurant
07.2023 - 11.2024
  • Prepared and served a variety of cocktails, beer, wine, and other beverages as per customer orders.
  • Delivered exceptional customer service by greeting guests, taking orders, and ensuring timely beverage delivery.
  • Kept bar service areas stocked with tea, coffee and espresso.
  • Maintained a clean and organized bar area, including cleaning glasses, utensils, and countertops.
  • Recommended drinks and promotions to enhance customer experience and increase sales.
  • Verified legal drinking age by checking IDs and ensured compliance with alcohol regulations and company policies.
  • Fostered a positive, friendly atmosphere to encourage repeat business and customer loyalty.
  • Ensured bar equipment was in good working condition and reported maintenance issues promptly.
  • Assisted in event management by preparing drinks for private parties, functions, and special occasions.
  • Accurately processed customer payments, handling cash, credit cards, and tips.
  • Addressed and resolved customer complaints or concerns professionally to ensure satisfaction.
  • Collaborated effectively with bartenders, servers, and kitchen staff to ensure smooth service delivery.

F&B Server

Radisson Blu Edwardian and Conference Centre
11.2022 - 02.2023
  • Greeted customers, presented menus and shared information about available special items.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Worked collaboratively with kitchen staff for efficient service delivery.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Relayed feedback from customers to management for continuous improvement.

Education

Diploma, BTEC Level 3 Extended Diploma - Computing

Uxbridge College
05.2024

Higher Secondary - Commerce

Rosary Higher Secondary School
04.2022

High School, SSC - undefined

St. Pius X High School
04.2020

Skills

  • Health and Safety Compliance
  • Cash handling
  • Customer Service
  • Menu memorization
  • Excellent communication
  • Bartending
  • Positive and approachable
  • Problem Solving

Certification

Front office[Guest service Agent] training certification.


LANGUAGES

English - Advanced (C1)
Hindi - Advanced
Konkani - Native

Timeline

F&B Associate

Sheraton Abu Dhabi Hotel & Resort
01.2025 - Current

Front of house team member

The Waterside Pub and Restaurant
07.2023 - 11.2024

F&B Server

Radisson Blu Edwardian and Conference Centre
11.2022 - 02.2023

Higher Secondary - Commerce

Rosary Higher Secondary School

High School, SSC - undefined

St. Pius X High School

Diploma, BTEC Level 3 Extended Diploma - Computing

Uxbridge College
KAREN JANICE BATISTA