KAREN JANICE BATISTA
Abu Dhabi
Summary
Dedicated and results-driven professional with a solid background in health and safety compliance, cash handling, and customer service. Skilled in menu memorization and bartending, with exceptional communication abilities that enhance customer interactions. Recognized for a positive and approachable demeanor, consistently delivering high-quality service in dynamic, fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
F&B Associate
Sheraton Abu Dhabi Hotel & Resort
01.2025 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations and waitlists efficiently using restaurant management software.
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Assisted in coordinating special events, optimizing seating arrangements for larger parties.
- Handled guest inquiries and complaints professionally, maintaining high satisfaction levels.
Front of house team member
The Waterside Pub and Restaurant
07.2023 - 11.2024
- Prepared and served a variety of cocktails, beer, wine, and other beverages as per customer orders.
- Delivered exceptional customer service by greeting guests, taking orders, and ensuring timely beverage delivery.
- Kept bar service areas stocked with tea, coffee and espresso.
- Maintained a clean and organized bar area, including cleaning glasses, utensils, and countertops.
- Recommended drinks and promotions to enhance customer experience and increase sales.
- Verified legal drinking age by checking IDs and ensured compliance with alcohol regulations and company policies.
- Fostered a positive, friendly atmosphere to encourage repeat business and customer loyalty.
- Ensured bar equipment was in good working condition and reported maintenance issues promptly.
- Assisted in event management by preparing drinks for private parties, functions, and special occasions.
- Accurately processed customer payments, handling cash, credit cards, and tips.
- Addressed and resolved customer complaints or concerns professionally to ensure satisfaction.
- Collaborated effectively with bartenders, servers, and kitchen staff to ensure smooth service delivery.
F&B Server
Radisson Blu Edwardian and Conference Centre
11.2022 - 02.2023
- Greeted customers, presented menus and shared information about available special items.
- Maintained knowledge of menu items, leading to accurate order taking.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Accommodated special dietary requests, enhancing customer dining experience.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Relayed feedback from customers to management for continuous improvement.
Education
Diploma, BTEC Level 3 Extended Diploma - Computing
Uxbridge College
05.2024
Higher Secondary - Commerce
Rosary Higher Secondary School
04.2022
High School, SSC - undefined
St. Pius X High School
04.2020
Skills
- Health and Safety Compliance
- Cash handling
- Customer Service
- Menu memorization
- Excellent communication
- Bartending
- Positive and approachable
- Problem Solving
Certification
Front office[Guest service Agent] training certification.
LANGUAGES
English - Advanced (C1)
Hindi - Advanced
Konkani - Native
Timeline
F&B Associate
Sheraton Abu Dhabi Hotel & Resort
01.2025 - Current
Front of house team member
The Waterside Pub and Restaurant
07.2023 - 11.2024
F&B Server
Radisson Blu Edwardian and Conference Centre
11.2022 - 02.2023
Higher Secondary - Commerce
Rosary Higher Secondary School
High School, SSC - undefined
St. Pius X High School
Diploma, BTEC Level 3 Extended Diploma - Computing
Uxbridge College