Karen Mountjoy
Dubai
Summary
A highly dedicated and dynamic professional combining strong Customer Service acumen. Attentive to detail with a logical and analytical approach to solving complex problems and issues. Possesses excellent interpersonal and communication skills, the ability to influence decisions and to develop positive internal and external relationships. Enjoys being part of, as well as managing and motivating, a successful and productive team and thrives in highly pressurized and challenging working environments.
Overview
12
12
years of professional experience
Work History
Campus Administrator
University of South Wales Dubai
Dubai South, Dubai UAE , DU
2019.07 - 2020.04
- Oversaw facilities maintenance, ensuring a safe and functional learning environment for all campus members.
- Enhanced student satisfaction by addressing concerns promptly and providing tailored support services.
- Prioritized safety on-campus through routine checks and updates ensuring all safety protocols were followed and implemented correctly.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Coordinated staff recruitment efforts, selecting highly qualified candidates who aligned with the institution''s values and mission
Administrative Assistant
Specialist Group
2013.08 - 2015.05
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Patient Service Associate
Al Noor Hospital
2010.04 - 2013.07
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Participated in training sessions for new hires as well as ongoing professional development opportunities to stay current with industry best practices.
- Promoted welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns.
- Assisted in management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
- Coordinated appointment reminders through various methods such as phone calls, emails, or text messages to minimize missed appointments.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Continuously improved knowledge of medical terminology and coding practices for accurate billing submissions to insurance companies.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Administrative Assistant
Al Ghaith Industries
2008.06 - 2010.04
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Contributed to cost savings through diligent monitoring of office supplies inventory and placing orders when necessary.
- Screened visitors and issued badges to maintain safety and security.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Coordinated travel arrangements for executives while adhering to budgetary guidelines and preferences.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Scheduled office meetings and client appointments for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Bachelor of Science in Commerce - Tourism Management
Far Eastern University
06.2006
Skills
- Academic administration
- Facilities Management
- Enrollment Management
- Student Affairs
- Campus Operations
- Teamwork and Collaboration
- Time Management
- Multitasking
- Excellent Communication
- Adaptability and Flexibility
- Effective Communication
- Adaptability
Timeline
Campus Administrator
University of South Wales Dubai
2019.07 - 2020.04
Administrative Assistant
Specialist Group
2013.08 - 2015.05
Patient Service Associate
Al Noor Hospital
2010.04 - 2013.07
Administrative Assistant
Al Ghaith Industries
2008.06 - 2010.04
Bachelor of Science in Commerce - Tourism Management
Far Eastern University
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