KAREN PEREZ SALDARRIAGA
Dubai,DU
Summary
Customer Service & Guest Relations Professional
Results-driven with 8 years of experience in customer service, hospitality, and aviation. Known for enhancing customer satisfaction through exceptional service, effective problem-solving, and strong communication. Committed to maintaining high standards in fast-paced environments and passionate about inspiring teams to deliver outstanding results. Seeking a dynamic role focused on guest relations and operational excellence.
Overview
8
8
years of professional experience
Work History
Restaurant hostess
Nola Bijou Bistro & Bar
City walk , Dubai
01.2025 - Current
- Utilised interpersonal skills in dealing with difficult situations, achieving satisfactory resolutions.
- Assisted wait staff during busy periods for seamless service delivery.
- Conducted inventory checks regularly, ensuring availability of necessary items.
- Assisted in menu design discussions, adding valuable inputs from customer feedback.
Customer Services Agent Ground Staff
Virgin Atlantic
Heathrow airport
11.2023 - 12.2024
- Delivered high-quality customer service to passengers, enhancing their travel experience and ensuring satisfaction.
- Addressed and resolved customer complaints efficiently, maintaining a professional and courteous demeanor.
- Collaborated with team members to streamline operations and improve overall service delivery, contributing to a 100]% increase in customer satisfaction scores.
Customer Sales Advisor
EE Retail
10.2020 - 09.2023
- Provided exceptional customer service by addressing issues through phone and in-person interactions
- Expertly assessed customer needs, offering professional recommendations
- Delivered solutions that exceeded customer expectations
Customer Service Assistant
Carphone Warehouse
02.2019 - 04.2020
- Greeted customers and offered advice, building lasting relationships
- Managed sales transactions, maintained inventory, and ensured store presentation
- Achieved sales targets by staying updated on industry trends
Customer Service Advisor
Vodafone
09.2018 - 01.2019
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Guided customers through troubleshooting process with patience and clarity.
Customer Services
CCM Facilities Ltd/WeWork HQ
01.2017 - 02.2018
- Fostered positive work environment through constructive feedback and open dialogue amongst peers.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Participated in training sessions for professional development.
Education
Cabin Crew Certificate -
Airworld center
Santa Cruz de Tenerife, SpainBachelor of Science -
Los sauces
Los Sauces - Pontevedra, Galicia09.2015
Skills
- Fluent in Spanish and English, with basic knowledge of Portuguese Italian
- Strong proficiency in Microsoft Office Suite email management
- Knowledge of reservation systems such as 7Rooms and Eat Apps
- Problem Solving Skills customer oriented;
- Positive attitude, teamwork-focused, naturally cheerful
- Known for a warm, welcoming smile that puts people at ease
Languages
Spanish
Native
English
Proficient
C2
Portuguese
Beginner
A1
Italian
Beginner
A1
Visa Status
- Requires a work visa for Dubai.
Timeline
Restaurant hostess
Nola Bijou Bistro & Bar
01.2025 - Current
Customer Services Agent Ground Staff
Virgin Atlantic
11.2023 - 12.2024
Customer Sales Advisor
EE Retail
10.2020 - 09.2023
Customer Service Assistant
Carphone Warehouse
02.2019 - 04.2020
Customer Service Advisor
Vodafone
09.2018 - 01.2019
Customer Services
CCM Facilities Ltd/WeWork HQ
01.2017 - 02.2018
Cabin Crew Certificate -
Airworld center
Bachelor of Science -
Los sauces
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