Karen Fernie
Calgary
Summary
Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
12
12
years of professional experience
Work History
Owner
Webkos Renovations Ltd.
10.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Founded and managed General Contracting business in the construction sector, growing revenue to over $4m in first year.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Project Coordinator
S.D.W. Contracting Ltd.
12.2015 - 10.2021
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Kept Construction projects on schedule by managing deadlines and adjusting workflows as needed
- Checked compliance of company safety plan and delivered recommendations to address regulatory issues
Tracked all hours and expenses to keep project on task and within budgetary parameters - Gathered requirements for ongoing projects and organized details for management use
- Communicated with S.D.W. employees, sub-contractors and clients to keep project on schedule
- Identified and worked to remove barriers to successful completion of the overall project, with particular emphasis on resolving issues with subcontractors
- Created and tracked purchase orders submissions and complete project close-out manuals
- Provided timely project status updates to the Project Manager
- Maintain and update company database
Office Manager
S.D.W. Contracting Ltd.
12.2015 - 10.2021
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Produced, distributed and tracked monthly invoices for the construction business
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Liaised with Project Manager to organize and perform quality standard training for new and existing staff
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Investigated and resolved customer complaints in order to maintain customer satisfaction and a loyal client base
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
- Maintained computer and physical filing systems.
Geomatics Technologist
Equinox Engineering
05.2013 - 12.2015
- Collection, analysis, storage, distribution and application of spatial and three-dimensional data
- Presentation and integration of data into maps and geographical information systems (GIS)
- Review of drawings and designs for accuracy, completeness and consistency
- 3D model construction of Pipelines and facilities
- Preparation of design drawings such as PDF's, P&ID's, Plot Plans, Piping General Arrangements, Equipment Layouts and Alignment Sheets
Dimensional Surveyor
Scopus Engineering
05.2012 - 05.2013
- Offshore piping/structural surveys and offshore fabrication surveys using Leica Total Stations and Laser Scanners
- 3D modeling of proposed pipe runs utilizing AutoCAD to assess feasibility and determine modifications required to ensure "1st Time Fit" with avoidance of clashes
- Surveys carried out on numerous Platforms/Plants/FPSO's both in and around the UK
- Drawing creation of surveyed areas including Redline drawings and Isometrics
Education
Bachelor of Science - Geomatics Engineering
British Columbia Institute of Technology
Vancouver, British Columbia06.2012
Skills
- Budget Administration
- Business Management
- KPI Management
- Labor Relations
- Schedule management
- System development and administration
- Team leadership
- Documentation and reporting
- Employee management
- Database management
- Strong verbal communication
- Problem-solving
Timeline
Owner
Webkos Renovations Ltd.
10.2021 - Current
Project Coordinator
S.D.W. Contracting Ltd.
12.2015 - 10.2021
Office Manager
S.D.W. Contracting Ltd.
12.2015 - 10.2021
Geomatics Technologist
Equinox Engineering
05.2013 - 12.2015
Dimensional Surveyor
Scopus Engineering
05.2012 - 05.2013
Bachelor of Science - Geomatics Engineering
British Columbia Institute of Technology
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