Karen Leonie Karam
Dubai,DU
Summary
I bring a solid medical background coupled with extensive sales and customer service expertise. Eager to transition my skills into the retail luxury industry, where I can offer a unique blend of professionalism and customer-focused engagement
Overview
13
13
years of professional experience
Work History
Branch Operations Coordinator
Silkor Aesthetic Medical Center
2022.06 - Current
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Enhanced customer satisfaction through effective communication and prompt resolution of issues.
- Wok on a business plan every month to reach the center target and personal target target.
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
Online Personal Shopper
Luxe Box
2018.05 - Current
- Attended industry events, establishing valuable contacts within the retail sector to better serve clients'' unique needs.
- Helped customers locate products and checked store system for merchandise.
Supervisor Medical Representative
TheraNutri
2020.04 - 2022.06
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced customer satisfaction by promptly addressing and resolving follow-up inquiries.
Clinical Dietitian
KK Clinic For Nutrition & Psychology
2018.10 - 2022.06
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed individualized meal plans and Deliver Food boxes - full board or half board meal plan.
- Implement the Psycho x Nutrition Program at schools.
Clinical Dietitian
Ideal Clinic
2015.09 - 2018.10
- Enhanced patient outcomes by implementing evidence-based nutrition interventions and monitoring progress.
- Developed individualized meal plans for patients, considering their medical conditions and personal preferences.
- Improved patient satisfaction with dietary services by conducting regular assessments and addressing concerns promptly.
Retail Sales Associate
Zara
2011.02 - 2018.09
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits..
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Assisted in training new employees on store procedures, product information, and sales techniques to maximize team effectiveness.
Education
Bachelor of Science - Clinical Dietitian
University Saint Esprit Kaslik
Lebanon06.2015
Skills
- Inventory Control
- Team Leadership
- Process Improvement
- Problem Solving
- Customer Service
- Branch Security
- Sales Development
- Relationship Building
- Attention to detail
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Branch Operations Coordinator
Silkor Aesthetic Medical Center
2022.06 - Current
Supervisor Medical Representative
TheraNutri
2020.04 - 2022.06
Clinical Dietitian
KK Clinic For Nutrition & Psychology
2018.10 - 2022.06
Online Personal Shopper
Luxe Box
2018.05 - Current
Clinical Dietitian
Ideal Clinic
2015.09 - 2018.10
Retail Sales Associate
Zara
2011.02 - 2018.09
Bachelor of Science - Clinical Dietitian
University Saint Esprit Kaslik
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