KAREN MAE BALILAON
Summary
To get an opportunity where I can make the best of my potential and contribute to the organization's growth. Seeking a position in a company where I can launch my career and build a valuable skill set. Seeking a role in an MNC where I can upgrade my skills with time and take the company to the next level. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Camel Delivery Services
11.2023 - 06.2024
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Created reports on freight costs, delivery timelines, invoices and other related information.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
Office Assistant
Tawla Clearing Documents
05.2023 - 08.2023
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered phone calls and directed them to appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
Salon Receptionist
Lotus Grand hotel
04.2021 - 12.2022
- Provided information about services, products and prices to customers.
- Managed the front desk area by ensuring that it was always neat and presentable.
- Responsible for opening and closing the reception area each day according to set guidelines.
Sales Cashier
Ya-U-Ba
10.2020 - 01.2021
- Organized shelves and displays to maintain an orderly appearance throughout the store.
- Followed proper payment processing procedures including credit cards and checks.
- Maintained accurate records of all transactions and reported discrepancies if any.
Education
ICT – (Information communication Technology) -
System Technology Institute
12.2019
HRM – Hotel and Restaurant Management -
Bukidnon State University
12.2015
Magnagok National High School
12.2012
Skills
- Account Management
- Inbound Call Management
- Call Documentation
- Account Investigation
- Membership renewals
- Issue Research
- Service Recommendations
- Customer Support
- Call Center Operations
- Records Maintenance
- Documentation And Reporting
- Logistics Coordination
- Payment Processing
Personal Information
- Age: 27
- Height: 5'4
- Date of Birth: 05/22/96
- Marital Status: Married
Languages
Filipino/English
Timeline
Customer Service Officer
Camel Delivery Services
11.2023 - 06.2024
Office Assistant
Tawla Clearing Documents
05.2023 - 08.2023
Salon Receptionist
Lotus Grand hotel
04.2021 - 12.2022
Sales Cashier
Ya-U-Ba
10.2020 - 01.2021
ICT – (Information communication Technology) -
System Technology Institute
HRM – Hotel and Restaurant Management -
Bukidnon State University
Magnagok National High School
Similar Profiles
Ravi SinghRavi Singh
Accountant at Camel Farms And Finance Private Limited (Sale IT Products & Services, IT Equipment on rent)Accountant at Camel Farms And Finance Private Limited (Sale IT Products & Services, IT Equipment on rent)
Brandon GatesBrandon Gates
Business Contact Manager at Blitz Delivery Services & 4G DeliveryBusiness Contact Manager at Blitz Delivery Services & 4G Delivery
Tereld Dacillo-AnoyoTereld Dacillo-Anoyo
ADMIN ASSISTANT at Ramilo Codinera Delivery Services (Independent Delivery Contractor of LAZADA an Internationa E-Commerce Company)ADMIN ASSISTANT at Ramilo Codinera Delivery Services (Independent Delivery Contractor of LAZADA an Internationa E-Commerce Company)