KARIM BARAKAT
Dubai
Summary
Dynamic Restaurant Manager with extensive experience at The Maine Land Brasserie, specializing in team leadership and quality control. Achievements include a significant increase in customer satisfaction scores and streamlined operational processes. Proficient in POS systems and employee recruitment, leveraging strategic menu education to drive revenue growth. Career objectives include further enhancing service excellence and operational efficiency.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
The Maine Land Brasserie
Dubai
04.2024 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created detailed reports on weekly and monthly revenues and expenses.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
The Maine Group, Dubai, UAE
Multiple positions and Locations BeloW
01.2020 - Current
Assistant Restaurant Manager
The Maine Street Eatery
Dubai
01.2024 - 03.2024
Floor Manager
The Maine Street Eatery
Dubai
08.2022 - 01.2023
Supervisor
The Maine Street Eatery
Dubai
02.2021 - 07.2022
Head Waiter
The Maine Street Eatery
Dubai
01.2020 - 01.2021
Senior Bartender/Waiter
Wisors Hospitality Group
Beirut
01.2019 - 01.2020
- Calibrate and taste the coffee daily
- Prepare and taste infusions and syrups
- Take care of cocktail orders while maintaining guest satisfaction
- Partake in monthly bar and service trainings
- Oversee beverage orders and monthly inventory
Operations and Quality Manager
Grappem-On Demand Hospitality Staff
Beirut
01.2018 - 01.2019
- Recruit and train applicants
- Guarantee efficient logistical organization of events
- Analyze feedback forms from clients and employees
- Ensure that event and client requirements are met
Health Bar Owner and Chef
Ohana Space Yoga and Health Bar
Beirut
01.2018 - 12.2018
- Plan and design a menu for the health bar
- Perform costing and create standard operation procedures for dishes
- Ensure compliance with health and safety policies
- Conduct daily food ordering and maintain monthly stock
- Develop and execute new dishes
- Oversee budget control
Management Trainee
Frenchman's Creek Beach & Country Club
West Palm Beach, Florida
01.2016 - 01.2017
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Delegated work to staff, setting priorities and goals.
- Organized and laid out buffet equipment, food displays, and other items.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
- Responded to and resolved guest issues or complaints.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Developed strategies for increasing sales productivity and profitability within the department.
Front Office & Lobby Ambassador
THE VIEW Lugano Hotel
Lugano
01.2016 - 12.2016
Bartender, F&B Server, Guest Services Agent
Sandals Negril Beach Resort & Spa
Negril
01.2015 - 12.2015
- Bartending at an all inclusive high volume bar
- Performing daily and monthly beverage inventory
- Rotating between multiple F&B outlets
- Supporting all guests' needs during the stay as a supporting agent
Night Audit Trainee
Hotel Postillon
Buochs
01.2014 - 12.2014
- Company Overview: Buochs - Switzerland
- Closing daily and monthly accounts
- Taking reservations and handling check-in and check-outs
- Closing restaurant and hotel reports for the day
- Performing general hotel security
- Setting up the restaurant for breakfast
Education
Bachelor of Arts - Hospitality Entrepreneurship
IMI International Management Institute
Luzern, Switzerland08-2015
Skills
- Point of sale (POS) system operation
- Team management
- Quality control
- Problem-solving abilities
- Customer-oriented
- Employee recruitment expertise
Certifications and Trainings
- Fire and safety Training, Conquer Training and development centre LLC, Dubai, 06/13/21
- Person in charge Certificate-Advanced Level 3, Distinction, Pulseberry Health Consultants, Reny Susan Philip, 06/19/23
- "Bordeaux Specialist" Masterclass, Bharat Singh Rathore, 04/10/21
- The 7 Habits of Highly Effective People Associates Program, Lynn Paige, 11/04/14
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Beginner
A1
References
Upon request
Timeline
Restaurant Manager
The Maine Land Brasserie
04.2024 - Current
Assistant Restaurant Manager
The Maine Street Eatery
01.2024 - 03.2024
Floor Manager
The Maine Street Eatery
08.2022 - 01.2023
Supervisor
The Maine Street Eatery
02.2021 - 07.2022
The Maine Group, Dubai, UAE
Multiple positions and Locations BeloW
01.2020 - Current
Head Waiter
The Maine Street Eatery
01.2020 - 01.2021
Senior Bartender/Waiter
Wisors Hospitality Group
01.2019 - 01.2020
Health Bar Owner and Chef
Ohana Space Yoga and Health Bar
01.2018 - 12.2018
Operations and Quality Manager
Grappem-On Demand Hospitality Staff
01.2018 - 01.2019
Management Trainee
Frenchman's Creek Beach & Country Club
01.2016 - 01.2017
Front Office & Lobby Ambassador
THE VIEW Lugano Hotel
01.2016 - 12.2016
Bartender, F&B Server, Guest Services Agent
Sandals Negril Beach Resort & Spa
01.2015 - 12.2015
Night Audit Trainee
Hotel Postillon
01.2014 - 12.2014
Bachelor of Arts - Hospitality Entrepreneurship
IMI International Management Institute
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