KARIM EL HUSSEINY
Sr Account Manager
Dubai
Summary
Detailed Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Sr Account Manager
Oracle
Cairo
11.2022 - Current
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Worked with customers to develop strategic business and account plans.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Product Delivery Management Coordinator
DELL Technologies
Cairo
11.2021 - 05.2022
- Areas covered: KSA, EGYPT, LIBYA, LEVANT
- Owned the master tracker excel sheet to keep track of the partner engineer budgets for each project
- Responsible for issuing relevant Purchase Orders to Dell’s partners to formalize & control each engagement using Partner Engineers.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated the schedule for all partner engineers based on project priority & PM requests
- Handled all operational admin tasks on salesforce to support PMO team
- Extracted & analyzed data from Salesforce to provide up to date information on budget reports, partner engineer utilization rates, & weekly/quarterly forecast reports.
Account Management Intern
Wunderman Thompson - JWT
Cairo
06.2021 - 10.2021
- Receiving briefs from clients & researching as a team to come up with an insight that the creatives can work with to build a campaign
- Working side by side with the creative team & graphic designers to build & present the pitch to the client
- Worked on 18 projects and 7 got approved and rolled out.
- Strengthened relationships with current accounts through consistent and frequent communication.
- Supported day-to-day account management for company clients.
- Worked collaboratively with sales team to identify and target market opportunities.
- Collaborated with associates and developed relationships with different departments across agency.
- Presented professional image consistent with company's brand values.
PROJECT MANAGER
Al Karama
Cairo
11.2020 - 05.2021
- Initiated & hired an expert to role out ISO certificate process
- Processing & reporting factory employees' requests & concerns
- Managed rebranding initiative to commission.
- Identified plans and resources required to meet project goals and objectives with storage.
- Provided detailed project status updates to stakeholders and executive management.
- Tracked maintenance engineers and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to owners on project budget, progress and technical problems.
Education
High School Diploma -
American International School - Riyadh
Saudi Arabia 04.2009 - 04.2013
BBA -
University of Prince Edward Island
Canada 04.2015 - 04.2019
Skills
Network development
Lead prospecting
Interpersonal communication skills
Strategic planning
Web 20 savvy
Strong time management
ROI analysis
Conference planning
Project planning
Customer and client relations
Workflow planning
Purchase orders organization
Travel planning
Business correspondence
Employee timesheet processing
[Arabic] Fluency
[English] Fluency
Microsoft Word
Timeline
Sr Account Manager
Oracle
11.2022 - Current
Product Delivery Management Coordinator
DELL Technologies
11.2021 - 05.2022
Account Management Intern
Wunderman Thompson - JWT
06.2021 - 10.2021
PROJECT MANAGER
Al Karama
11.2020 - 05.2021
BBA -
University of Prince Edward Island
04.2015 - 04.2019
High School Diploma -
American International School - Riyadh
04.2009 - 04.2013