KARIM EL HUSSEINY
Sr Account Manager
Dubai
Summary
Detailed Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Sr Account Manager
Oracle
Cairo
2022.11 - Current
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Worked with customers to develop strategic business and account plans.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Product Delivery Management Coordinator
DELL Technologies
Cairo
2021.11 - 2022.05
- Areas covered: KSA, EGYPT, LIBYA, LEVANT
- Owned the master tracker excel sheet to keep track of the partner engineer budgets for each project
- Responsible for issuing relevant Purchase Orders to Dell’s partners to formalize & control each engagement using Partner Engineers.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated the schedule for all partner engineers based on project priority & PM requests
- Handled all operational admin tasks on salesforce to support PMO team
- Extracted & analyzed data from Salesforce to provide up to date information on budget reports, partner engineer utilization rates, & weekly/quarterly forecast reports.
Account Management Intern
Wunderman Thompson - JWT
Cairo
2021.06 - 2021.10
- Receiving briefs from clients & researching as a team to come up with an insight that the creatives can work with to build a campaign
- Working side by side with the creative team & graphic designers to build & present the pitch to the client
- Worked on 18 projects and 7 got approved and rolled out.
- Strengthened relationships with current accounts through consistent and frequent communication.
- Supported day-to-day account management for company clients.
- Worked collaboratively with sales team to identify and target market opportunities.
- Collaborated with associates and developed relationships with different departments across agency.
- Presented professional image consistent with company's brand values.
PROJECT MANAGER
Al Karama
Cairo
2020.11 - 2021.05
- Initiated & hired an expert to role out ISO certificate process
- Processing & reporting factory employees' requests & concerns
- Managed rebranding initiative to commission.
- Identified plans and resources required to meet project goals and objectives with storage.
- Provided detailed project status updates to stakeholders and executive management.
- Tracked maintenance engineers and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to owners on project budget, progress and technical problems.
Education
High School Diploma -
American International School - Riyadh
Saudi Arabia 2009.04 - 2013.04
BBA -
University of Prince Edward Island
Canada 2015.04 - 2019.04
Skills
Network development
Lead prospecting
Interpersonal communication skills
Strategic planning
Web 20 savvy
Strong time management
ROI analysis
Conference planning
Project planning
Customer and client relations
Workflow planning
Purchase orders organization
Travel planning
Business correspondence
Employee timesheet processing
[Arabic] Fluency
[English] Fluency
Microsoft Word
Timeline
Sr Account Manager
Oracle
2022.11 - Current
Product Delivery Management Coordinator
DELL Technologies
2021.11 - 2022.05
Account Management Intern
Wunderman Thompson - JWT
2021.06 - 2021.10
PROJECT MANAGER
Al Karama
2020.11 - 2021.05
BBA -
University of Prince Edward Island
2015.04 - 2019.04
High School Diploma -
American International School - Riyadh
2009.04 - 2013.04