KARIM EL HUSSEINY
Sr Account Manager
Dubai
Summary
Detailed Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Sr Account Manager
Oracle
Cairo
11.2022 - Current
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Worked with customers to develop strategic business and account plans.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Product Delivery Management Coordinator
DELL Technologies
Cairo
11.2021 - 05.2022
- Areas covered: KSA, EGYPT, LIBYA, LEVANT
- Owned the master tracker excel sheet to keep track of the partner engineer budgets for each project
- Responsible for issuing relevant Purchase Orders to Dell’s partners to formalize & control each engagement using Partner Engineers.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coordinated the schedule for all partner engineers based on project priority & PM requests
- Handled all operational admin tasks on salesforce to support PMO team
- Extracted & analyzed data from Salesforce to provide up to date information on budget reports, partner engineer utilization rates, & weekly/quarterly forecast reports.
Account Management Intern
Wunderman Thompson - JWT
Cairo
06.2021 - 10.2021
- Receiving briefs from clients & researching as a team to come up with an insight that the creatives can work with to build a campaign
- Working side by side with the creative team & graphic designers to build & present the pitch to the client
- Worked on 18 projects and 7 got approved and rolled out.
- Strengthened relationships with current accounts through consistent and frequent communication.
- Supported day-to-day account management for company clients.
- Worked collaboratively with sales team to identify and target market opportunities.
- Collaborated with associates and developed relationships with different departments across agency.
- Presented professional image consistent with company's brand values.
PROJECT MANAGER
Al Karama
Cairo
11.2020 - 05.2021
- Initiated & hired an expert to role out ISO certificate process
- Processing & reporting factory employees' requests & concerns
- Managed rebranding initiative to commission.
- Identified plans and resources required to meet project goals and objectives with storage.
- Provided detailed project status updates to stakeholders and executive management.
- Tracked maintenance engineers and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to owners on project budget, progress and technical problems.
Education
High School Diploma -
American International School - Riyadh
Saudi Arabia 04.2009 - 04.2013
BBA -
University of Prince Edward Island
Canada 04.2015 - 04.2019
Skills
Network development
Timeline
Sr Account Manager
Oracle
11.2022 - Current
Product Delivery Management Coordinator
DELL Technologies
11.2021 - 05.2022
Account Management Intern
Wunderman Thompson - JWT
06.2021 - 10.2021
PROJECT MANAGER
Al Karama
11.2020 - 05.2021
BBA -
University of Prince Edward Island
04.2015 - 04.2019
High School Diploma -
American International School - Riyadh
04.2009 - 04.2013
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