Karim El Jamil
Auckland,New Zealand
Summary
Results-driven Senior Service Advisor and Assistant Service Manager with 10+ years of experience in the automotive industry. Proven leader skilled in driving team performance through KPIs and strategic initiatives, consistently increasing profitability and achieving annual targets.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior Service Advisor / 2IC Service Manager
Continental Cars Volkswagen
Auckland
06.2025 - 09.2025
- Assist in managing the service department daily operations.
- Supervise Service Advisors and Service administrator.
- Ensure Service team is run in line with the Group Standards.
- Ensure all work is completed to a high standard and all warranty processes are adhered to.
- Work on developing and implementing action plans to enhance customer experience.
- Build and maintain ongoing customer relationships to ensure repeat business.
- Attend to customers enquiries/complaints and work on resolutions.
- Organise and optimise workshop loading for efficient operations.
- Conduct customer follow-ups and prospecting to grow workshop volume.
- Accurately prepare and cost customer invoices in line with Group Standards.
- Review the work in progress and the after-sales statistics reports and take necessary actions.
Workshop Foreman / 2IC Service Manager
Continental Cars Volkswagen (PDI & Fleet Centre)
Auckland
03.2023 - 05.2025
- Assist in managing department operations as well as escalated diagnosis cases.
- Maximize workshop utilization, implement KPI’s and work towards achieving budget targets.
- Ensure all work is completed to a high standard and all warranty processes are adhered to.
- Attend to customers enquiries/complaints and work on resolutions.
- Allocate jobs to staff members.
- Create job cards/cost jobs/upsell. Order parts, special tools and department consumables.
- Ensure that the Volkswagen Service Core Process is being followed.
- Review the work in progress report, as well as the after-sales statistics.
- Work on developing and implementing action plans to achieve a better workflow.
- Hold workshop meetings and team building sessions. Assist with staff annual reviews.
- Attend online / face to face manufacturer product and after-sales training.
Technical Expert Service Technician
Continental Cars AUDI
Auckland
05.2016 - 03.2023
- Perform maintenance, diagnostics, campaigns and PDI of Audi vehicles.
- Assigned to work on Audi Sport vehicles as priority.
- Open/close DISS tickets and technical queries.
- Guide and train apprentices.
- Fill in as a service advisor when required.
- Ensure the Audi Service Core Process is followed.
Service Technician
Bridgestone NZ Ltd
Auckland
12.2014 - 05.2016
- Perform tyre change, repair, balance and wheel alignment.
- Carry out vehicle servicing and maintenance.
- Attend health and safety training sessions.
Residential assistant
Campus Living Villages
Auckland
12.2013 - 07.2014
- Assist in managing residents enquiries.
- Handle after-hours emergency situations in residential village.
- Plan and set-up events for residents.
After-sales technical support
Volkswagen Group Malaysia
Kuala Lumpur
06.2012 - 09.2012
- Attend to all software update on vehicles arriving at the port.
- Enter vehicles technical information data into the VW database.
- Assist in VW product launch events.
Education
New Zealand Certificate in Business - First Line Management
Open Polytechnic
08.2020 - 08.2021
Bachelor in Applied Technology - Automotive Engineering
Unitec Institute of Technology
02.2013 - 07.2014
Diploma in Motorsport Technology - Motorsport Technology
TOC Automotive College
09.2009 - 07.2012
Skills
- Time Management
- Customer service
- Problem solving
- Leadership
- Excel, Word, Teams, PowerPoint
- Autoline Software
- Dealer Portal, Market LMS, ElsaPro and ODIS
Certification
- Qualified “Audi Technical Expert Inspection Service”.
- Audi Twin Cup 2017 - Service (5th in National Final)
- Qualified Audi High-Voltage Technician.
- Vehicle Warrant Of Fitness Inspector (New Zealand Transport Agency)
- Management Development Course Certificate.
- Volkswagen Service Advisor Certification (In Progress)
Languages
English
Fluent
Arabic
Native
French
Advanced
Timeline
Senior Service Advisor / 2IC Service Manager
Continental Cars Volkswagen
06.2025 - 09.2025
Workshop Foreman / 2IC Service Manager
Continental Cars Volkswagen (PDI & Fleet Centre)
03.2023 - 05.2025
New Zealand Certificate in Business - First Line Management
Open Polytechnic
08.2020 - 08.2021
Technical Expert Service Technician
Continental Cars AUDI
05.2016 - 03.2023
Service Technician
Bridgestone NZ Ltd
12.2014 - 05.2016
Residential assistant
Campus Living Villages
12.2013 - 07.2014
Bachelor in Applied Technology - Automotive Engineering
Unitec Institute of Technology
02.2013 - 07.2014
After-sales technical support
Volkswagen Group Malaysia
06.2012 - 09.2012
Diploma in Motorsport Technology - Motorsport Technology
TOC Automotive College
09.2009 - 07.2012