Karim Hassan

• · •Conduct Briefing for all staff during The Shift •
• · Check room Assignment
• · Check Room Availability
• · Check FO transactions
• · Check room rates
• · •Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
• · •Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. •
• · Cross Check all billing instructions are correctly updated.
• · •Preparing the night audit reports and processing the night run.
• · •Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. •
• · Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise. •Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start. •Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, and delivering recognition and reward.
• · reports ( DTCM report. and statistics report

• · •Conduct Briefing for all staff during The Shift •
• · Check room Assignment
• · Check Room Availability
• · Check FO transactions
• · Check room rates
• · •Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
• · •Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. •
• · Cross Check all billing instructions are correctly updated.
• · •Preparing the night audit reports and processing the night run.
• · •Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. •
• · Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise. •Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start. •Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, and delivering recognition and reward.
• · reports ( DTCM report. and statistics report

•Conduct Briefing for all staff during The Shift •
•Check room Assignment
•Check Room Availability
•Check FO transactions
•Check room rates
•Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
•Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. •
•Cross Check all billing instructions are correctly updated.
•Preparing the night audit reports and processing the night run.
•Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. •
•Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise. •Must actively participate in the decision-making process on guest relocation for nights when overcapacity, execute accordingly, and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start. •Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations, and delivering recognition and reward.
•reports ( DTCM report. and statistics report

•Ensuring that frontdesk operations runs smoothly in a professional manner at all times. •Perform all front desk related responsibilities and duties when assigned or required. •Assume leadership in the absence of front desk manager •Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job and 15mintraining. •Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes. •Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings. •Ensure smooth check-in and check-out of all guests,and proper handling of all guest accounts.

• · Register guests and assigns rooms. Accommodates special requests whenever possible. •
• · Assists in preregistration and blocking of rooms for reservations. •
• o Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. •
• o Understands room status and room status tracking. •
• o Knows room locations, types of rooms available, and room rates. •
• o Must be sales minded. Presents options and alternatives to guests and offers assistance in making choices. •
• o Uses suggestive selling techniques to sell rooms and to promote other services of the hotel