Karim Yassine
Summary
Resourceful Restaurant Captain with outstanding presentation and salesmanship skills. Customer-oriented with exceptional organization and knowledge of Fine Dining. Successful at inter-restaurant communication and fast-paced customer service.
Overview
6
6
years of professional experience
Work History
Restaurant Captain
Chez Wam
05.2023 - Current
- Training new team members on restaurant procedures, resulting in a more cohesive and effective staff.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Managed inventory levels to reduce waste and optimize food costs, contributing to overall profitability.
- Organized special events and private functions, providing exceptional service tailored to guests'' needs.
- Managing the end of service cash up and service report.
- Supervised sections and assisted waitstaff by answering questions, taking orders and offering suggestions.
- Greeted guests, answered questions about menu selections and offered drink pairings.
Restaurant Waiter
Atlantis The Royal Hotel, Malibu 90265
09.2022 - 04.2023
- Present menu and provide detailed information when asked
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Industrial Supervisor
Alameh Forme
05.2019 - 08.2022
- Setting daily objectives and communicating them with employees
- Overseeing and coaching employees
- Assigning responsibilities and preparing schedules.
Waiter
Event Lab, FIFA Arab Cup
11.2021 - 12.2021
Waiter
Restaurant Les Vinyes
09.2018 - 02.2019
- Cleared, cleaned and set tables in quiet and efficient manners
- Set performance expectations and provide honest feedback
- Make coffee and other hot drinks and cocktails.
Office Staff
Yassine Arredia Design
04.2018 - 08.2018
- Ordered all office supplies including ink cartridges, toner, and paper
- Prepared and distributed payroll for staff of direct reports
- Coordinated calendars and schedules for team management.
Education
Bachelor Degree in Tourism & Hospitality Management -
Lebanese International University
Bachelor Degree in Tourism & Hospitality Management -
University of Barcelona-CETT
Skills
- Team Training and Development
- Cash Handling Expert
- POS Systems Master
- Wine Pairing Knowledge
- Supply Inventory Management
- Team management
- Decision making
- Sales techniques
- Upselling strategies
- Strong communication
- Multitasking abilities
Certificates
- Covid 19 & Hygiene Guidelines
- Safety & Security Awareness
- Incident Reporting Training
- Basic Food Safety
- Forbes On Site Training
- People Of Determination
- Basic Fire Safety
- Sustainability
- Wine 101
Languages
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
Restaurant Captain
Chez Wam
05.2023 - Current
Restaurant Waiter
Atlantis The Royal Hotel, Malibu 90265
09.2022 - 04.2023
Waiter
Event Lab, FIFA Arab Cup
11.2021 - 12.2021
Industrial Supervisor
Alameh Forme
05.2019 - 08.2022
Waiter
Restaurant Les Vinyes
09.2018 - 02.2019
Office Staff
Yassine Arredia Design
04.2018 - 08.2018
Bachelor Degree in Tourism & Hospitality Management -
Lebanese International University
Bachelor Degree in Tourism & Hospitality Management -
University of Barcelona-CETT
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