Kareem Ahmed Empapi

• Analyzing and expanding business operations toward sustained growth.
• Monitoring revenue streams and identifying opportunities to increase profitability.
• Evaluating and improving sales, marketing, and branding strategies.
• Identifying and developing new lines of business based on consumer behavior.
• Performing competitor analysis toward obtaining an increased market share.
• Developing client relationships and strengthening industry partnerships.
• Identifying new clients by researching and creating networking opportunities.
• Negotiating and closing business deals that promote sustained revenue.
• Liaising with Sales, Marketing, and Management to align strategies aimed at increasing revenue.

• Prepare and give technical presentations to explain to customers how the products and services work.
• Work with the customers and Engineers to ensure the solution meets the system requirements.
• Secure orders, guarantee product standards and assure product delivery.
• Establish customer rapport, calculations and acceptance.
• Plan for modifications to products to meet consumer demands.
• Help clients to solve problems with product usage.
• Recommend new and improved products to the customers and explain how the equipment will be more cost-effective

• Communicating with clients to ensure that all of their needs are understood and addressed.

• Building strong client relationships to maintain old business and acquire new customers.
• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.

• Caterpillar authorized dealer in Egypt) -Testing, measuring and adjusting heavy equipment machines and power generation systems
• Diagnosing and troubleshooting machine and engine malfunctions and failures.
• Determining reusability of parts in accordance with Caterpillar reusability guidelines
• Repair, recondition and maintain equipment and parts of machines and power generation systems
• Makes parts replacement decisions assuring optimum economic reusability
• Analyzing hydraulic systems failures for Caterpillar R&D team.

• For boilers and heatexchanger - Design, selection and Installation of steam lines, boilers, heatexchangers
• Performing maintenance for different boilers, heat exchangers and theiraccessories
• Carrying out site inspections and surveys to identify customer’s requirements and prepare the installation plans.