KARIM NAGI TAWFIK
Abu Dhabi,Abu Dhabi
Summary
Business development executive experienced in sales and marketing, contract negotiation and account management. Top-performing sales professional with entrepreneurial vision and leadership skills to drive expansion. Meets goals through strategic business planning and innovative sales initiatives. Sales expert driven to inspire customer confidence and foster business growth. Experience implementing advanced financial and technical skills in complex customer environments.
Overview
14
14
years of professional experience
Work history
Senior sales executive
Dubai Islamic Bank
Abu Dhabi, Abu Dhabi
08.2024 - Current
- Negotiated contracts with potential partners for profitable agreements.
- Collaborated with cross-functional teams, enhancing product knowledge and service delivery.
- Maximized revenue generation by implementing innovative sales strategies.
- Crafted compelling proposals to attract prospective clients effectively.
- Delivered engaging sales presentations to secure client trust.
- Managed client accounts to ensure customer satisfaction.
- Oversaw team performance, ensuring achievement of sales targets.
- Analysed critical market trends to devise marketing and sales methods, targeting department shortfalls.
- Increased revenue through upselling and consistent contract renewals.
Sales Executive
Mashreq Bank
Abu Dhabi, Abu Dhabi
06.2022 - 07.2024
- Presented feedback findings to staff for increased understanding of service strengths and weaknesses.
- Built customer loyalty by actioning feedback for enhanced service provisions.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- referral the mortgage cases
- can to convince the CRM team with my point as per policy and document
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Analysed the AECB report and the case
Customer Service Representative
first abu dhabi bank
Abu Dhabi, abu dhabi
02.2022 - 06.2022
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Provided primary support to internal and external customers, meeting demands of fast-paced call centre environments.
Business Development Executive & Sales
First Abu Dhabi Bank
Abu Dhabi, AZ
04.2016 - 02.2022
- Prepared and sold diverse ranges of bespoke merchandise, appropriately meeting demands of individual and commercial accounts.
- Investigated and resolved billing and service discrepancies, improving financial records' accuracy and reliabilit
- Established membership loyalty, executing flawless customer retail account management.
- Informed customers on billing procedures, processing one-off payments and setting up repeat direct debits.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Forecasted sales and market trends to improve business strategy.
Finance Officer
asab constructing
Abu Dhabi, AZ
08.2015 - 03.2016
- Processed journals and compiled supporting documentation to review to maintain quality control standards.
- Reviewed contracts financially impacting the company and counselled executive leaders on impact contracts would have on the company.
- Prepared external audit documentation and financial reports.
- Oversaw daily financial functions, including accounting, payroll and financial reporting.
Accountant
Arabian construction company
Abu Dhabi, AZ
04.2011 - 07.2015
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Analysed monthly balance sheet accounts for corporate reporting.
- Reviewed accounting structures and procedures on regular basis to identify areas in need of improvement.
- Generated financial statements and facilitated account closing procedures each month.
- Generated and submitted invoices based upon established financial schedules.
- Prepared detailed models, reports and charts highlighting complex financial information.
Education
Bachelor of Business Administration - Accounting
6 October University
Cairo09.2009
Skills
- Relationship building and rapport
- English ( very good )
- Microsoft & word
- Marketing strategy
- Effective negotiator
- Customer satisfaction
- Team building expertise
- Sales
- Products and services
- Business development and planning
Timeline
Senior sales executive
Dubai Islamic Bank
08.2024 - Current
Sales Executive
Mashreq Bank
06.2022 - 07.2024
Customer Service Representative
first abu dhabi bank
02.2022 - 06.2022
Business Development Executive & Sales
First Abu Dhabi Bank
04.2016 - 02.2022
Finance Officer
asab constructing
08.2015 - 03.2016
Accountant
Arabian construction company
04.2011 - 07.2015
Bachelor of Business Administration - Accounting
6 October University
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