Karina Abnazyrova
Dubai
Summary
With over 7 years of experience in the hospitality industry, I bring strong foundation and guest relations, service excellence, and team collaboration. I am passionate about creating memorable experiences and insuring every guest feels valued, comfortable and well taken care of. Throughout my career, I have developed the ability to stay calm under the pressure, adapt quickly in fastpaced environments, and maintained high standards of service. My approach combines attention to detail with emotional intelligence - allowing me to anticipate guest needs, resolve challenges efficiently, and build genuine connections.I am known for my professionalism, reliability and positive energy, as well as my commitment to continuous growth. I thrive in a dynamic, multicultural environments and enjoy being part of teams that deliver outstanding service and elevate the overall guest experience. Currently I'm seeking new opportunities where I can contribute my skills, grow within a strong team, and continue delivering exceptional hospitality.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Head Hostess
Osterio Mario & Shvili Restaurant
Dubai
10.2024 - Current
- Greeted and welcomed guests promptly ensuring a positive first impression.
- Handled guest inquiries and reservations via phone, email, and social media platforms.
- Resolved guest complaints with empathy and professionalism, enhancing overall customer satisfaction.
- Assisted in organizing and supporting special events.
- Coordinated with restaurant staff and management to communicate guest needs and special requests.
- Trained and mentored new hostesses to ensure consistent service quality and adherence to company standards.
Head Hostess
Soho Garden Club
Dubai
03.2023 - 08.2024
- Greeted and welcomed guests in a high-end nightlife environment.
- Managed reservations and walk-ins using 7Rooms booking system.
- Escorted guests to their tables/VIP areas and ensured comfort and satisfaction.
- Maintained up-to-date knowledge of daily events, VIP bookings, floor plans, and promotions. Up-sold premium tables and services to maximize guest experience and revenue.
- Handled guest payments and table deposits with accuracy and proper documentation.
- Maintained smooth operations through close coordination with managers and door managers during shifts.
Professional Makeup Artist
Freelance | Self-Employed
Dubai
10.2020 - 02.2023
Front Office Receptionist
Browz Ladies Salon
Dubai
05.2019 - 09.2020
- Greet and welcome clients warmly, ensuring a positive first impression.
- Manage bookings, appointments, and walk-ins efficiently.
- Answer phone calls, WhatsApp messages, and social media inquiries.
- Coordinate schedules with hairstylists, beauticians, and therapists.
- Handle client check-ins and check-outs.
- Process payments (cash, card, or online) and issue receipts.
Education
Bachelor's Degree - ENGLISH LANGUAGE AND LITERATURE/LETTERS
Kazakh Ablai Khan University of International Relations and World Languages
Skills
- Reservation management
- Guest relations
- Multilingual
- Event coordination
- Training and mentoring
- Customer relationship management
- VIP guest experience
- Team collaboration
- Complaint resolution
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Cash handling
- Salesmanship
- Safe food handling
- Customer service
- Efficient collaboration
- Promotional awareness
- Hospitality service expertise
- Guest satisfaction
- Professional attitude
- Warm and friendly
Languages
Russian
First Language
English
Proficient
C2
Timeline
Head Hostess
Osterio Mario & Shvili Restaurant
10.2024 - Current
Head Hostess
Soho Garden Club
03.2023 - 08.2024
Professional Makeup Artist
Freelance | Self-Employed
10.2020 - 02.2023
Front Office Receptionist
Browz Ladies Salon
05.2019 - 09.2020
Bachelor's Degree - ENGLISH LANGUAGE AND LITERATURE/LETTERS
Kazakh Ablai Khan University of International Relations and World Languages