Karina Babayeva
Dubai,UAE
Summary
Results-oriented Account Manager with expertise in managing high-value client portfolios, fostering strong client relationships, and achieving revenue growth through strategic account planning and service excellence. Proficient in data analysis, content optimization, and sales development to enhance brand presence and profitability. Proven ability to navigate complex client needs while ensuring satisfaction and operational efficiency.
Overview
8
8
years of professional experience
2028
2028
years of post-secondary education
Work History
Senior Account Manager
Crimson Consulting
Dubai, UAE
2023.04 - 2024.10
- Managed a diverse portfolio of 40+ HNWIs, contributing over $4 million in value by identifying business growth opportunities.
- Conducted comprehensive root cause analyses for customer advocacy, delivering detailed insights to top-level executives, while directly reporting to the Chief Executive Officer (CEO) and Chief Business Development Officer (CBDO).
- Broadened the referral network by +300% through expert client management and strategic communication skills.
- Enhanced client satisfaction through consistent communication, operational issue resolution, and strategic relationship management
- Led digital content initiatives to ensure all client materials were up-to-date
- Supported revenue growth through renegotiation of client contracts and the development of a VVIP service line, with a focus on cross-functional team coordination and KPI evaluation.
Account Manager
Crimson Consulting
Almaty, Kazakhstan
2021.01 - 2023.03
- Coordinated between internal (3-10 individuals) teams & clients in ensuring smooth cross-cultural communication while maximizing product utilization rate (average package of $15k)
- Liaised with 70 clients comprising a portfolio worth ~$1 mil
- Independently secured 10 new contracts worth >$100k in a growing market
- Delivered strategic guidance to the Customer Service team, advising on the management of escalated contacts (150+) to improve the overall effectiveness of customer service
- Conducted several sales goal-driven webinars for over 1,000 participants, providing valuable insights and enhancing client engagement
Relationship Manager
Lucton School Shanghai
Shanghai, China
2017.09 - 2020.12
- Established and nurtured strong interpersonal relationships with ~150 mainland Chinese HNWIs
- Initiated 15+ events & boosted client satisfaction; managed 30 internal stakeholders reaching 400+ clients per event
- Delivered curriculum focused on cross-cultural understanding for 60+ young learners
Sales Associate
Queclink Wireless Solutions
Shanghai, China
2016.09 - 2017.08
- Advanced new market expansion into the CIS region; fostered multicultural dialogue between Russian and English speakers
- Engaged 50+ prospective B2B and B2C clients at 2 international exhibitions, leading to sales >$1 bil
Education
Bachelors of Arts - Psychology
Moscow Institute of Psychoanalysis
2021.09 - 2024.10
Diploma - Education
Harvard Graduate School of Education
Bachelor of Science - International Economics and Trade
Shanghai International Studies University
2011.09 - 2015.06
Skills
- Client Relationship Management
- Sales and Business Development
- Strategic Account Planning
- Digital Content Optimization
- Data Analysis and Reporting
- Communication and Negotiation Skills
- MS Office (Advanced)
- Salesforce
- Technical and Product Knowledge
- Decision making capacity
- Project Management
- Communication and Interpersonal Skills
- Problem Solving and Critical Thinking
- Customer Advocacy
- Cultural Competence
Accomplishments
- Orchestrated and delivered a comprehensive presentation to the UAE Ministry of Education, playing a pivotal role in a B2G collaboration targeting 50 UAE youth worth $800k.
- Entrusted to report directly to the CEO and CBDO, demonstrating trust in managing critical operations and providing strategic insights at the highest level.
- Promoted and relocated to the Middle East region for exceptional skills in smoothing escalations, leading to increased customer satisfaction.
- Selected to represent the company at international exhibitions in Russia and Belarus (2018), showcasing effective communication and networking skills to expand the company's presence and attract new clients in new markets.
Timeline
Senior Account Manager
Crimson Consulting
2023.04 - 2024.10
Bachelors of Arts - Psychology
Moscow Institute of Psychoanalysis
2021.09 - 2024.10
Account Manager
Crimson Consulting
2021.01 - 2023.03
Relationship Manager
Lucton School Shanghai
2017.09 - 2020.12
Sales Associate
Queclink Wireless Solutions
2016.09 - 2017.08
Bachelor of Science - International Economics and Trade
Shanghai International Studies University
2011.09 - 2015.06
Diploma - Education
Harvard Graduate School of Education
Similar Profiles
Kairu HanKairu Han
Chinese Language Tutor at Crimson Consulting LtdChinese Language Tutor at Crimson Consulting Ltd
Nikhil ChhariNikhil Chhari
Senior Project Coordinator at Crimson InteractiveSenior Project Coordinator at Crimson Interactive
Allison BailonAllison Bailon
Server at Crimson CafeServer at Crimson Cafe
Junju IsaacJunju Isaac
Customer service representative at Khazna Data CenterCustomer service representative at Khazna Data Center
Lal Ahmmed ShaikLal Ahmmed Shaik
IT Administrator at QSA AERONAUTICAL ENGINEERING SERVICESIT Administrator at QSA AERONAUTICAL ENGINEERING SERVICES