Karina Mae Maribao
Dubai,United Arab Emirates
Summary
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
2
2
years of professional experience
Work History
RECEPTIONIST CUM SOCIAL MEDIA ANALYST
AL AKRAM LIFESTYLE COACHING
Dubai, UAE
11.2022 - Current
- Moderated focus groups, conducted in-depth interviews and assisted at forums.
- Measured effectiveness of marketing programmes and strategies.
- Acted as first point of contact for customer issues and queries.
- Wrote engaging, entertaining and informative media scripts for different uses.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Developed catchy phrases for social media content.
- Organised marketing plans and programmes to best support business growth and development.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
RECEPTIONIST CUM CUSTOMER SERVICE
Evast Active Media LLC
DUBAI, UAE
03.2022 - 12.2022
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Provided clerical support to company employees, including copying, faxing and file management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Education
Bachelor of Science in Nursing -
NOTRE DAME OF TACURONG COLLEGE
PHILIPPINES 2003/2003 - 2008/2005
Associate in Hotel and Restaurant Management -
SULTAN KUDARAT STATE UNIVERSITY
PHILIPPINES 2007 - 2008
Skills
- Strategic scheduling
- Customer and client relations
- Clean and neat
- Customer-service orientated
- VIP guest experience
- Digital Photography
- Creative artistic vision
Languages
English
Advanced
Timeline
RECEPTIONIST CUM SOCIAL MEDIA ANALYST
AL AKRAM LIFESTYLE COACHING
11.2022 - Current
RECEPTIONIST CUM CUSTOMER SERVICE
Evast Active Media LLC
03.2022 - 12.2022
Bachelor of Science in Nursing -
NOTRE DAME OF TACURONG COLLEGE
2003/2003 - 2008/2005
Associate in Hotel and Restaurant Management -
SULTAN KUDARAT STATE UNIVERSITY
2007 - 2008
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