Karishma Dasgupta
Store Manager/Optometrist
Dubai
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
17
17
years of professional experience
1
1
Certification
3
3
Languages
Work History
Store Manager & Optometrist (DHA Licensed)
Al Jaber Optical
08.2020 - Current
- Lead day-to-day store operations, ensuring customer satisfaction, sales performance, and full compliance with company policies and regulatory standards.
- Train, supervise, and develop staff to improve service quality, operational efficiency, and sales results.
- Conduct clinical eye examinations and patient consultations in accordance with DHA/health-care regulations.
- Manage budgeting, cost control, KPI tracking, and financial reporting to support store profitability.
- Establish and maintain professional partnerships with medical practitioners to support business growth and referral development.
- Achieved a 12% increase in business performance through strategic operational improvements.
- Oversee inventory management, stock accuracy, and vendor relations using IVEND, Orion, and POS systems.
HR Assistant (Contract) / Office Manager (Leave Cover)
KFC – Yum Restaurants International
05.2019 - 12.2019
- Supported HR operations, including onboarding, training coordination, and employee engagement initiatives.
- Organized corporate events and managed vendor contracts to ensure smooth execution and cost efficiency.
- Maintained accurate employee records, HR documentation, and coordinated leadership and cross-departmental meetings.
Optometrist (DHA Licensed)
Magrabi Optical
05.2015 - 05.2019
- Performed comprehensive eye examinations and contact lens fittings in full compliance with DHA clinical standards.
- Trained and supervised junior optometrists and staff on clinical procedures, patient care, and customer-service best practices.
- Managed stock levels, supplier coordination, and vendor relations to ensure product availability and cost efficiency.
- Improved customer retention by delivering high-quality patient care and personalized optical solutions.
Consultant & Sales Professional
High Tech Optical
03.2015 - 08.2015
- Delivered patient consultations and provided after-sales support to ensure customer satisfaction and retention.
- Managed inventory control, processed POS transactions, and maintained visual merchandising standards to optimize store performance.
Consultant & Sales Professional
Al Jaber Optical
06.2012 - 02.2015
- Conducted comprehensive patient evaluations and clinical work-ups.
- Supported store management in achieving sales targets and service KPIs.
- Managed inventory, CRM activities, and after-sales services to ensure customer satisfaction.
Optometrist / Consultant
Optic 7
12.2010 - 03.2011
- Performed patient consultations and detailed visual assessments.
- Delivered customer care and provided clinical support within a retail optical environment.
Consultant & Administrator
I-Sight Laser Centre
06.2010 - 12.2010
- Coordinated LASIK consultations, pre-operative assessments, and patient counseling.
- Managed vendor relationships, stock levels, and daily clinic operations.
Consultant & Sales Professional
Gangar Opticians Pvt. Ltd
07.2008 - 05.2010
- Conducted clinical eye examinations and contact lens fittings in accordance with clinical standards.
- Managed inventory, vendor relations, and customer service workflows.
- Supervised sales staff and supported retail operations to improve performance and efficiency.
Education
Baccalaureate - Optometry
Aditya Jyot Institute of Optometry
Mumbai, India01.2008
Skills
Customer service leadership
Certification
DHA Licensed Optometrist – Dubai Health Authority
Timeline
Store Manager & Optometrist (DHA Licensed)
Al Jaber Optical
08.2020 - Current
HR Assistant (Contract) / Office Manager (Leave Cover)
KFC – Yum Restaurants International
05.2019 - 12.2019
Optometrist (DHA Licensed)
Magrabi Optical
05.2015 - 05.2019
Consultant & Sales Professional
High Tech Optical
03.2015 - 08.2015
Consultant & Sales Professional
Al Jaber Optical
06.2012 - 02.2015
Optometrist / Consultant
Optic 7
12.2010 - 03.2011
Consultant & Administrator
I-Sight Laser Centre
06.2010 - 12.2010
Consultant & Sales Professional
Gangar Opticians Pvt. Ltd
07.2008 - 05.2010
Baccalaureate - Optometry
Aditya Jyot Institute of Optometry