MS world
Karishma Konkolikar
Sales And Marketing Specialist
Abu Dhabi
Summary
Dedicated and results-driven sales and marketing professional with 8 years of experience in developing and implementing successful strategies to drive revenue growth and exceed business objectives. Possessing a proven track record of consistently exceeding sales targets and building strong client relationships. Demonstrated expertise in crafting compelling marketing campaigns to effectively promote products and services in competitive markets. Adept at analyzing market trends and customer insights to optimize sales performance. Strong communication, negotiation, and leadership skills, coupled with a keen eye for detail and a passion for delivering exceptional customer experiences.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Philips Lighting India
04.2022 - 05.2023
- Accountable for achieving budgeted sales volumes, prices, and profit margins at a specified number of customers and accountable for managing sales orders
- Translation of the business plan of the sales group into strategic yearly plans in which targets, strategy
- And actions are set to meet the short- and long-term goals
- Initiates and negotiates tailor-made actions, and discusses with customers/distributors about sales
- Contributes to the annual account plan in line with the account plan strategy and implements the sales
- Strategy Contributes to the development and implementation of local marketing strategies
- Working as part of an account team to ensure Branch results are reached according to account plans
- Drives continuous improvement via Lean
- Implement the company's credit policy
- Plan and initiate timely recruitment of all sales personnel in the region ensuring complete manning
- Ensure that all new people who join the branch are inducted well, and as per a well-defined system
- Maintain open communication with managers, staff, business associates, and representatives and succeed in building and maintaining enthusiasm and a positive attitude in all of them
- Business Development Executive.
Business Development Executive
Sleek by Asian Paints
Panjim -GOA
04.2021 - 04.2022
- Building business Relationship with, for lead
- Appoint new dealers for the assigned territory
- Handling existing and new dealers
- Achieving Sales targets and mapping potential market
- Conducting dealers meet, architects meet & carpenters meet
- Channel Development & Dealer satisfaction
- Building relations with external customers like dealers, distributors and architects & designers
- Understanding clients’ needs and offering a solution in choosing the correct Kitchen visiting clients’ place for kitchen Measurement
- Cold calling: making multiple outbound calls for potentials client: closing sales and working
- Generated a new client base of over 100 contacts, resulting in 22 new customers, and increased sales through the existing customer base by 15%
- Developed and executed effective recapture and retention strategies that increased customer retention rate by 7%
- Utilized CRM and Market intelligence tools to identify and contact key decision makers; cultivated relationships to achieve a 20% conversion rate
- Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Developed, maintained and utilized diverse client base.
Aditya Birla Capital
03.2019 - 12.2019
- Recruiting, Screening, and training new agents
- Analyzing performance and drawing up action plans
- Establishing strong relationships with clients
- Identify performance improvement areas and provide recommendations to the agent
- Develop an action plan for improving agency performance
- Revenue Generation, customer acquisition and retention, and cost efficiency
- Recruiting, training, and onboarding 50+ agents within 3 months, resulting in increased customer acquisition by 40%, improved customer retention by 20%, and increased revenue by 25% in a cost-effective manner.
Technical Specialist
Ample Technology Limited
Panjim- GOA
02.2016 - 08.2018
- Greeting and attending customers at a service center
- Handling customer queries/issues related to Apple products
- Troubleshooting and resolving technical-related issues
- Focus on customer delight
- Diagnosing all Apple iOS devices and creating repairs
- Reinstallation of Apple Mac products and troubleshooting of Mac
- Diagnose and resolve customer problems
- Responded to customer inquiries and utilized the Help Desk Database tickets to maintain records of service calls for tasks and findings of customer inquiries, resolved 90% of customer inquiries in the first contact resulting in a high level of customer satisfaction
- Analyzed technical issues and utilized troubleshooting methods and tools to provide swift and accurate resolutions.
- Completed troubleshooting and diagnostics on company resources.
- Installed system updates to address vulnerabilities and reduce security issues.
IFB
05.2011 - 06.2012
- Conducted comprehensive testing and evaluation of IFB washing machines to ensure they meet quality standards and customer expectations
- Collaborated with the product design team to provide feedback during the development stage for potential design improvements
- Created detailed test plans, executed tests, and documented test results, identifying and troubleshooting issues as necessary
- Performed safety assessments, including risk analysis and adherence to safety regulations, to ensure consumer protection
- Conducted performance tests to assess washing machine efficiency, water consumption, energy consumption, and overall functionality
- Participated in root cause analysis investigations for any product failures or customer complaints, recommending corrective actions
- Worked closely with the manufacturing team to ensure a smooth transition from testing to production while maintaining product consistency
- Regularly reviewed and updated testing procedures to stay up-to-date with the latest industry trends and best practices.
Education
Bachelor in Electronic And Communication - Electronics And Communication Engineering
Goa University
01.2010 - 04.2016
Skills
Point of sale operation
undefinedSoftware
MS Excel
Power point
Interests
Reading
Puzzle
Drawing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Philips Lighting India
04.2022 - 05.2023
Business Development Executive
Sleek by Asian Paints
04.2021 - 04.2022
Aditya Birla Capital
03.2019 - 12.2019
Technical Specialist
Ample Technology Limited
02.2016 - 08.2018
IFB
05.2011 - 06.2012
Bachelor in Electronic And Communication - Electronics And Communication Engineering
Goa University
01.2010 - 04.2016
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