KARISHMA SURESH

• Provide excellent customer service and provide answers to client questions within set standards.

• Attain aggressive sales goals by turning phone inquiries into sales opportunities by making an active attempt to cross-sell the full range of bank products.

• Direct company visiting and HR meetings.

• Target achievement and Insensitive every months. Use effective sales and inbound/outbound telephone techniques to solidify and build client relationships.

• Complete all required documentation to meet client needs.

• Place follow-up telephone calls to customers as necessary. Balance inquiries Running summaries Minimum payment due Available credit Applications for credit card account Cross telling. • Helped all UAE members And any Others Nationalities with any needs. Follow-through on customer inquiries, Requests or Complaints.

• Identified and implemented customer service and complaint handling advancements.

• Authorised customer compensation with approval from management. Met Service Level Agreements through strategic planning and workload management.

• Compared past and current student reports to assess and determine changes and growth.
• Communicated with parents to maintain establish professional relationships.
• Developed good working relationships with bodies outside of the college, including social services.

• Work to continually improving the local seller performance. Monitor and analyse standard marketing metrics(Google analytics).
• Assisted clients with business plan, purchase, branding, adv ertising and marketing.
• Initiated a serious of marketing campaigns including email, print, digital, outdoor and social media.