Karla Bianca Romero

Experienced professional with a strong focus on customer satisfaction, boasting a remarkable track record of more than 18 years in overseeing ground operations for airlines at both regional and international airports. Proficient in optimizing airline procedures through effective process enhancement, internal audits, personnel growth and advancement. Demonstrated expertise in effectively resolving customer concerns, improving overall customer experiences and satisfaction, and fostering teamwork to provide outstanding service

2017

· Air Carrier Access Act Recurrent Training for EKAS

· EKAS Supervisory Development M2: Lead through Conversation

2016

· EKAS Supervisory Development M1: Lead from Within

· Good to Go (EK Doc Checks) for Supervisors

. EKraam

2015

· Fit to Fly

2014

· First Aid for the Workplace Initial

· ACAA Recurrent Training for EKAS

2012

· Reservations, Fares and Ticketing – Skywards

· Skywards Service Centre Foundation

· Issuing Service Vouchers

2011

· Issuing Service Vouchers

· MACS for Airport Services – Dubai

2010

· ACAA For EK Airport Services

2009

· I Promise

2008

· Trial Runs for Baggage Handling System

· Business Conversion: Check In

· T3/C2 Generic Familiarization Refresher-EMIRATES AIRPORT EXPLORERS

· Generic Familiarization Tour of Terminal 3 & Concourse 2

· Basic Aviation Security Course (Level-1)

· Abinitio - Emirates Airport Services – OJT

· Health And Safety Training (EKAS)

· Dangerous Goods for Passenger Handling

2007

· Emirates Essentials

· Customer Service Level 1

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ONLINE COURSES

· Protecting Payment Card Information - Front-line Staff

· Protecting Payment Card Information - Back-end Staff

. Planning My Contribution

· Air Carrier Access Act General Awareness

· Basics of Sensitive Security Information (SSI)

· Introduction to MyBC

· Dangerous Goods for Passenger Handling

· Getting Ready for Ramadan - Ground Staff

· Terminal 3 & Concourse 2 - An Orientation

· Protecting Payment Card Information - Front-line Staff

· Skywards - Rewarding Loyal Customers

· Electronic Tickets: Accepting Passengers

· Accepting Passengers: Interline Electronic Tickets

· Live Animal Regulations

· Reservations

· Najm Suggestions and Nominations

· Najm

· Reservations

· Customer Journey through the Emirates Hub

· Get Online - Emirates Specific

· Fatigue and Shift Work

· Accepting Passengers: Interline Electronic Tickets

· Electronic Tickets: Accepting Passengers

· Information Systems Protection: Information Security

· Skywards in Airport Services

· Live Animal Regulations

· Skywards Instant Upgrades - GUI : Quiz

· Terminal 3 & Concourse 2 - An Orientation

· Performance Matters

· Najm

· Examining Travel Documents

· Najm Suggestions and Nominations

· Introduction to Spot Review

· Skywards Instant Upgrades - MACS:Quiz

· Skywards Top Level Assessment

· Wearing the Emirates Uniform

. Reservations

· Dangerous Goods for Passenger Handling

· Air Carriers Access Act (US Regulations)

· Checking For LAGs

· Air Carriers Access Act (US Regulations)

· ESTA SFP and AQQ for Dubai and US Stations

· Issuing Service Vouchers

· Processing Mobile Boarding Pass

· Air Carrier Access Act General Awareness

· Aviation Security

· SMS Training for Dubai

· Invest in Yourself - Plan Your Development

· AVSEC Certification Exam

· Emirates Skywards Driving Loyalty

· Aviation Security

· Dangerous Goods for Passenger Handling

· The Emirates Hub at Dubai Airport

· Basics of Sensitive Security Information (SSI)

· Introduction to Emirates Immediate Response Team (EK-IRT

· Managing On Time Performance

· Human Factors Training for Airport Operations

· Introduction to Spot Review

· Aviation Security

· Emirates Airside Safety·

• Date of Birth : 24 September 1983
• Nationality : Filipino
• Gender : Female
• Civil Status : Married
• Height : 5'4”
• Weight : 67kgs