Dynamic and results-oriented Customer Service Executive with over 5 years of extensive experience in the demanding Exchange House sector in the UAE. Skilled in managing high-volume customer inquiries, providing expert financial transaction services, and enhancing customer satisfaction and loyalty. Demonstrates a proven track record of developing effective communication channels to facilitate seamless service delivery and resolve complex issues. Adept at training and leading customer service teams to exceed corporate goals. Possesses deep knowledge of regulatory compliance and currency exchange regulations. Committed to leveraging communication skills and financial acuity to deliver unparalleled service and drive company success.
Hi, I’m
Karla Rioflorido
Executive-Customer Service
Summary
Overview
9
years of professional experience
3
Languages
Work History
Al Fardan Exchange
Service Officer
08.2023 - Current
Job overview
- Handling day to day cashier activities such as Forex, Worldwide Remittances and WPS etc.
- Handling customer inquiries regarding financial services and products, providing detailed information and resolving issues to enhance customer satisfaction.
- Extensive knowledge of Corporate on boarding and WPS procedures as well as Corporate Remittances
- Maintaining regulatory compliance in day to day transactions
- Maintaining accurate records of all transactions and prepare daily and monthly reports on transaction volumes and customer feedback to inform management.
Sharaf Exchange LLC
Customer Service Representative
10.2018 - 08.2023
Job overview
- Efficiently processed diverse customer transactions, including currency exchanges, remittances, and payment services, ensuring accuracy and compliance with financial regulations.
- Handled customer inquiries regarding financial services and products, providing detailed information and resolving issues to enhance customer satisfaction.
- Handling Worldwide remittances (Individual & Corporate)
- Processing of WPS transactions
- Ensured all transactions complied with local and international financial regulations, including anti-money laundering (AML) standards and Know Your Customer (KYC) protocols.
- Trained new customer service representatives on company policies, transaction processing systems, and customer service excellence. Supervised a team of customer service professionals to ensure high-quality service delivery.
- Maintained accurate records of all transactions and prepared daily and monthly reports on transaction volumes and customer feedback to inform management decisions.
Wishland Software Technology Inc.
Payment Officer- IC
06.2015 - 06.2018
Job overview
- Oversaw the meticulous processing of daily payment transactions, including funds transfers in and out, ensuring high accuracy and efficiency in a high-volume financial environment.
- Managed all back office operations related to payment processing, optimizing workflow and ensuring seamless operational continuity.
- Prepared and organized source data for computer entry, implementing meticulous compilation and sorting strategies to enhance data accuracy and accessibility.
- Upheld stringent data entry standards by adhering to established programming techniques and procedures, ensuring data consistency and reliability.
- Ensured the security and confidentiality of sensitive information through systematic database backups and robust data protection practices.
- Contributed to operational excellence by consistently adhering to company policies and procedures, fostering a disciplined and compliant work environment.
Education
Rizal Technological UniversityPhilippines
Diploma from Computer Engineering
04.2001
University Overview
Skills
Leadership Skillsundefined
References
References
Will be provided upon request.
Timeline
Service Officer
Al Fardan Exchange
08.2023 - Current
Customer Service Representative
Sharaf Exchange LLC
10.2018 - 08.2023
Payment Officer- IC
Wishland Software Technology Inc.
06.2015 - 06.2018
Rizal Technological University
Diploma from Computer Engineering
04.2001
Similar Profiles
MUHAMMED JASEEMMUHAMMED JASEEM
RELATIONSHIP OFFICER - B2B at AL FARDAN EXCHANGE LLCRELATIONSHIP OFFICER - B2B at AL FARDAN EXCHANGE LLC
Sohrab Ali AnsariSohrab Ali Ansari
Senior Service Officer/Branch Compliance Officer at Al Fardan Exchange LLcSenior Service Officer/Branch Compliance Officer at Al Fardan Exchange LLc
Mary Rose ArquitolaMary Rose Arquitola
Cashier - Teller at Al Fardan Exchange L.L.C.Cashier - Teller at Al Fardan Exchange L.L.C.