Karma Lachungpa

• Assisted customers with inquiries and provided product information.
• Resolved customer complaints efficiently, ensuring satisfaction and retention.
• Processed orders accurately using customer management software.
• Collaborated with team members to enhance service delivery standards.

• Supervised daily operations of concierge team, ensuring high service standards and guest satisfaction.
• Coordinated guest services, including transportation arrangements, dining reservations, and special requests.
• Trained and mentored new staff on best practices for delivering exceptional customer service.
• Developed operational procedures to streamline concierge processes and enhance efficiency.

Key Responsibilities:
• Welcome customers and provide personalized assistance throughout their visit• Maintain visual merchandising and store presentation to brand standards• Handle customer inquiries, complaints, and special requests with empathy and efficiency• Promote loyalty programs and upsell products where appropriate• Support inventory management and restocking• Collaborate with team members to meet sales and service targets