Karma Sherpa
RAK,United Arab Emirates
Summary
Qualified SECURITY AND HSE practitioner with more than (10) years of experience in managing security, industrial Health, Safety, and Environmental issues and holder of the NEBOSH INTERNATIONAL GENERAL CERTIFICATE IN HEALTH AND SAFETY, OSHACADEMY FROM USA AND MANAGING SAFETY(IOSH), seeking for a challenging position as a SECURITY ASSISTANT MANAGER in any organization to use all my widely acquired knowledge, ability, training and experience, ability to demonstrate understanding and implement good security and health and safety management across all areas of the operation with a sound understanding of the principles of managing risk which is a key building block of an effective security and safety culture.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
Work history
Senior security supervisor
Intercontinental Ras Al Khaimah Resort and Spa, Ra
Ras Al Khaimah, UAE
04.2025 - Current
- Assisting the Risk Director to develop and implement security policies and procedures tailored to the Unique needs of the resort.
- Supervise CCTV Operators and 3rd party security guards and ensure they are trained on hotel company values. True hospitality and other related LSOPs.
- Assign duties and provide directions and support to the team as needed as per the instructions from the director of risk.
- Build professional relationships with local authorities, coordinate with local law enforcement agencies and emergency services as needed and support during security-related incidents or emergencies.
- Respond promptly to security incidents, emergencies, or guest complaints, take appropriate action to resolve the situation, and ensure incidents/accidents are investigated properly.
- conduct an investigation into security breaches, incidents, or suspicious activities and take appropriate actions including reporting to law enforcement if necessary.
- Prepare and submit accurate reports of security-related activities, including incident reports, shift logs, and functionality status of security equipment.
- Relieve CCTV operators and security guards whenever required.
- Ensure that the resort is in compliance with fire life safety standards. fire exit doors are kept free of blockages at all times and fire and safety equipment are in their right places.
- Assist the Director of risk in conducting security and FLS-related drills.
- Coordinate with relevant departments to ensure seamless integration of safety and security measures with resort operations.
- Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
- Maintain all documents and key control systems to legal and company requirements.
- recommend improvements in surveillance, security, and fire systems.
- Assist in the implementation of security awareness programs for the resort staff, promoting a culture of safety and security throughout the organization.
- Additionally, this role entails flexibility in duties to accommodate various needs to the resort operations.
Security Supervisor
Intercontinental Ras Al Khaimah Resort and Spa, Ra
Ras al-Khaimah, Ras Al Khaimah
11.2021 - 04.2024
- Provided excellent customer service whilst maintaining vigilance over property protection.
- Monitored alarm systems effectively preventing unauthorised breaches.
- Improved site security by training new staff on company procedures and protocols.
- Coordinated security operations during high-profile events for optimal crowd management.
- Handled sensitive information confidentially, safeguarding company assets and reputation.
- Liaised with law enforcement agencies for effective response to incidents.
- Tracked irregularities via foot patrols increasing overall site safety.
- Led a team of security officers, fostering professionalism and dedication towards duty.
- Oversaw evacuation procedures during emergency situations, ensuring public safety.
- Managed access control, ensuring only authorised personnel entered the premises.
- Enforced company policies strictly resulting in improved discipline among staff members.
- Trained employees on crisis management, improving readiness in emergency situations.
- Ensured adherence to health and safety regulations, promoting a secure environment.
- De-escalated conflicts in a calm, composed manner to maintain peace.
- Developed comprehensive incident reports providing vital information for investigations.
- Maintained safety by monitoring CCTV systems and conducting regular patrols.
- Mitigated potential threats with constant surveillance of premises.
- Conducted risk assessments for enhanced workplace safety.
- Implemented security protocols which enhanced overall property protection levels.
- Assisted in loss prevention strategies, reducing instances of theft or damage.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Responded quickly to on-site safety and security incidents.
- Supervised operation and monitoring of CCTV footage to guarantee site safety.
- Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
- Upheld access control policy to prevent unauthorised entry.
- Monitored and patrolled on-site areas to serve as visible deterrence.
- Delivered first class customer service while maintaining professionalism.
- Oversaw reliable security operations with strong leadership and planning.
- Analysed CCTV to track thefts and compiled incident reports.
- Clearly conveyed important messages and key information during handovers to security personnel.
- Liaised with emergency services to facilitate prompt medical and legal responses.
- Established clear processes to handle fire and security alarm activations.
- Allocated and verified badges and ID to grant access to authorised individuals.
- Maintained strong corporate image and physical security presence.
Security team leader
Park Hyatt, Abu Dhabi
Abu Dhabi , UAE
09.2019 - 11.2021
- Facilitated cross-departmental collaboration, strengthening overall organisational security measures.
- Ensured safety of staff and visitors with thorough site surveillance measures.
- Conducted regular risk assessments to prevent potential security breaches.
- Coordinated security operations, resulting in a safer working environment.
- Led routine training exercises for enhanced team readiness.
- Conducted regular equipment checks, ensuring optimal functionality at all times.
- Established a secure workplace culture through proactive management techniques.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Prioritised employee development to foster a highly skilled security team.
- Enhanced team performance by implementing strict and efficient security protocols.
- Responded promptly to alarms or incidents with calm and decisive action.
- Implemented advanced access control systems for increased premises protection.
- Provided detailed incident reports, aiding in swift resolution of issues.
- Liaised effectively with local law enforcement agencies, fostering strong professional relationships for heightened external support when needed.
- Streamlined communication for improved response times during emergencies.
- Monitored CCTV feeds constantly, preventing any unauthorized activities on the premises.
- Managed visitor sign-in processes to maintain secure facility access control.
- Upheld all regulatory compliance standards for seamless operation within legal guidelines.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Developed emergency preparedness plans with clear evacuation procedures.
- Monitored CCTV feeds constantly, preventing any unauthorized activities on the premises.
- Maintained high standards of professionalism, contributing to positive public perception of the company's image.
- Operated scanners to screen guests and belongings.
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Established effective access control systems, logging staff and visitor movement for accurate site records.
Security team leader
Kempinski Resort Seychelles, Seychelles
Bai Lazare, Seychelles
10.2017 - 10.2019
- Enhanced team performance by implementing strict and efficient security protocols.
- Managed visitor sign-in processes to maintain secure facility access control.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Implemented advanced access control systems for increased premises protection.
- Upheld all regulatory compliance standards for seamless operation within legal guidelines.
- Conducted regular equipment checks, ensuring optimal functionality at all times.
- Maintained high standards of professionalism, contributing to positive public perception of the company's image.
- Led routine training exercises for enhanced team readiness.
- Coordinated security operations, resulting in a safer working environment.
- Established a secure workplace culture through proactive management techniques.
- Provided detailed incident reports, aiding in swift resolution of issues.
- Facilitated cross-departmental collaboration, strengthening overall organisational security measures.
- Monitored CCTV feeds constantly, preventing any unauthorised activities on the premises.
- Responded promptly to alarms or incidents with calm and decisive action.
- Conducted regular risk assessments to prevent potential security breaches.
- Streamlined communication for improved response times during emergency situations.
- Liaised effectively with local law enforcement agencies, fostering strong professional relationships for heightened external support when needed.
- Prioritised employee development to foster a highly skilled security team.
- Ensured safety of staff and visitors with thorough site surveillance measures.
- Developed emergency preparedness plans with clear evacuation procedures.
Security team leader
Marsa Malaz Kempinski pearl Qatar, Doha
Doha, Qatar
10.2014 - 10.2017
- Implemented advanced access control systems for increased premises protection.
- Responded promptly to alarms or incidents with calm and decisive action.
- Established a secure workplace culture through proactive management techniques.
- Maintained high standards of professionalism, contributing to positive public perception of the company's image.
- Provided detailed incident reports, aiding in swift resolution of issues.
- Conducted regular equipment checks, ensuring optimal functionality at all times.
- Prioritised employee development to foster a highly skilled security team.
- Managed visitor sign-in processes to maintain secure facility access control.
- Facilitated cross-departmental collaboration, strengthening overall organisational security measures.
- Coordinated security operations, resulting in a safer working environment.
- Streamlined communication for improved response times during emergency situations.
- Conducted regular risk assessments to prevent potential security breaches.
- Monitored CCTV feeds constantly, preventing any unauthorised activities on the premises.
- Upheld all regulatory compliance standards for seamless operation within legal guidelines.
- Liaised effectively with local law enforcement agencies, fostering strong professional relationships for heightened external support when needed.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Enhanced team performance by implementing strict and efficient security protocols.
- Developed emergency preparedness plans with clear evacuation procedures.
- Led routine training exercises for enhanced team readiness.
- Ensured the safety of staff and visitors with thorough site surveillance measures.
- Managed a Morning shift team of 10 by distributing daily rotas, conducting daily briefings, and managing absences.
- Ensured the safety of staff and visitors with thorough site surveillance measures.
- Decreased delays in incident reporting by 10% through effective incident management.
- Owned successful delivery of security services to mitigate Objective of organisations.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
- Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
- Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
- Prepared regular written logs and incident reports at close of each shift for management team.
- Deterred criminal activity, vandalism and general misconduct by providing highly visible security presence and patrols.
- Operated scanners to screen guests and belongings.
- Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
security Officer and CCTV operator
Madinat Jumeirah LLC
Dubai, UAE
10.2009 - 10.2014
- Trained new members of the security team, raising overall team performance levels.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Upheld strict access controls to ensure building security.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Responded quickly to any disturbances or incidents on site whilst maintaining professional calmness.
- Assisted HR during termination processes, ensuring employee departures were conducted peacefully.
- Patrolled premises regularly, contributing to a safe work environment.
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
- Provided assistance during fire safety checks, improving overall workplace safety.
- Ensured smooth traffic flow in the car park by directing vehicles efficiently.
- Supervised visitor sign-in process meticulously; ensured accurate record keeping.
- Conducted routine inspections of fire extinguishers, maintaining readiness for emergencies.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Collaborated with local law enforcement agencies for enhancing site security measures.
- Operated metal detectors and x-ray machines proficiently for preventing contraband entry into the premises.
- Coordinated with other officers on shift changes smoothly and effectively.
- Checked ID cards and documented details in security log.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Kept entrances secure with consistent visitor, personnel and package screening.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Collaborated with security teams and emergency services to resolve urgent situations.
- Prevented security breaches through continuous monitoring, enhancing staff and visitor safety.
- Maintained consistent site security, enforcing rules, issuing notifications and removing violators.
- Identified safety risks by analysing reports and camera footage.
- Investigated alarms and incidents with rigorous evidence collection.
- Used initiative and independent judgment within established guidelines to respond appropriately to security situations.
- Eliminated unauthorised access through effective employee and visitor screening.
- Remained flexible in rapidly moving environment and adapted to developing situations.
- Inspected access points for signs of tampering and secured against misuse.
- Created hazard-free environment by reporting on building damage and irregularities.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Screened passengers and belongings to clear for boarding.
- Secured cash and valuables against on-property loss or interference during transport.
- Ensured compliance with Data Protection Act during handling and storage of CCTV footages.
- Coordinated emergency response efforts in the event of safety breaches.
- Enhanced team communication by effectively liaising with colleagues during shift changes.
- Conducted routine checks of surveillance equipment, ensuring continuous operation.
- Collaborated with management team to develop effective security protocols based on CCTV observations.
- Identified potential security breaches by meticulously observing on-screen events.
- Managed lost property system effectively, returning items to rightful owners promptly.
Education
School leaving certificates - Education
Sri Baudha Buwane Showeri Ni Ma Bi yalung, Dolakha
Nepal 10.1998 - 07.2008
High School Diploma - Education
Tri- Chandra college, Kathmandu
Nepal 09.2007 - 07.2010
Iosh and Nebosh - Safety
IBS international DOHA, Doha
Qatar 09.2015 - 10.2015
OSHA Academy (Safety courses) - Safety
Online courses, USA
USA 11.2015 - 12.2015
Skills
- understanding Hotel operation
- teamwork
- Planning for business
- Supervising people
- Understanding differences
- Supervising operations
- Effective communication
- Drive for results
- Customer Focus
- Adaptability
- Resilience in high-pressure situations
- Collaborative coordination
- Knowledge of security legislation
- Knowledge of alarm systems
- Incident reporting accuracy
- Threat identification
Timeline
Senior security supervisor
Intercontinental Ras Al Khaimah Resort and Spa, Ra
04.2025 - Current
Security Supervisor
Intercontinental Ras Al Khaimah Resort and Spa, Ra
11.2021 - 04.2024
Security team leader
Park Hyatt, Abu Dhabi
09.2019 - 11.2021
Security team leader
Kempinski Resort Seychelles, Seychelles
10.2017 - 10.2019
OSHA Academy (Safety courses) - Safety
Online courses, USA
11.2015 - 12.2015
Iosh and Nebosh - Safety
IBS international DOHA, Doha
09.2015 - 10.2015
Security team leader
Marsa Malaz Kempinski pearl Qatar, Doha
10.2014 - 10.2017
security Officer and CCTV operator
Madinat Jumeirah LLC
10.2009 - 10.2014
High School Diploma - Education
Tri- Chandra college, Kathmandu
09.2007 - 07.2010
School leaving certificates - Education
Sri Baudha Buwane Showeri Ni Ma Bi yalung, Dolakha
10.1998 - 07.2008
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