Summary
Overview
Work History
Education
Skills
Timeline
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Kartar Singh

Team Leader Cum Manager
Bur Dubai

Summary

  • Dynamic Team Leader with a proven track record at TaskUs, excelling in remote team management and employee development. Enhanced productivity through effective coaching and streamlined processes, achieving departmental goals consistently. Strong problem-solving abilities and a customer-focused approach fostered a culture of accountability, driving significant improvements in team performance and customer satisfaction.
  • Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
  • Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Team Leader Manager

TaskUs
10.2021 - 07.2025
  • Led employee relations through effective communication, coaching, training, and development.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Streamlined communication within the team for better collaboration and decisionmaking.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
  • Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Customer Care Executive

Teleperformance
10.2020 - 10.2021
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Assigned and designated job territories to customer care staff according to performance and history.
  • Managed high-volume call queues to ensure timely customer assistance, improving overall service quality.
  • Streamlined communication channels for customers, facilitating easier access to support and information.
  • Improved team performance, conducting regular training sessions on product knowledge and customer service skills.
  • Developed comprehensive FAQs and knowledge bases, allowing customers to find solutions quickly and independently.
  • Monitored customer service metrics to identify areas for improvement and implement strategic changes.
  • Reduced customer churn, addressing concerns proactively and creating loyalty programs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Analyst

EClerx Services
Mohali
11.2018 - 01.2020
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Supported budgeting processes by providing accurate forecasts and timely variance analyses.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Enhanced report accuracy, conducting thorough data audits on regular basis.
  • Spearheaded project to integrate new analytics software, boosting data analysis capabilities.
  • Reduced errors in data entry, instituting rigorous quality control checks.
  • Conducted in-depth market analysis to identify trends, guiding strategy adjustments for competitive advantage.
  • Streamlined data collection methods to improve speed and accuracy of analysis.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Customer Service Advisor

Concentrix
10.2017 - 11.2018
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
  • Managed department call volume of 100 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Maintained 2 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Addressed complex issues by scheduling repair appointments.
  • Boosted sales revenue with upselling techniques and comprehensive product knowledge.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Language Course - Religion

Punjabi University
Patiala, India
04.2001 -

Bachelor of Arts - History, Political Science

Panjab University
Chandigarh, India
04.2001 -

Skills

Remote team management

Workload management

Motivational skills

Industry expertise

Influencing skills

Customer focus

Staff development

Athletic training and coaching

Operational excellence

Recruitment support

Customer service

Excellent communication

Teamwork and collaboration

Positive attitude

Problem-solving abilities

Team building

Adaptability

Managing operations and efficiency

Customer relationship management

Computer skills

Employee coaching and mentoring

Budget management

Timeline

Team Leader Manager

TaskUs
10.2021 - 07.2025

Customer Care Executive

Teleperformance
10.2020 - 10.2021

Analyst

EClerx Services
11.2018 - 01.2020

Customer Service Advisor

Concentrix
10.2017 - 11.2018

Language Course - Religion

Punjabi University
04.2001 -

Bachelor of Arts - History, Political Science

Panjab University
04.2001 -

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Kartar SinghTeam Leader Cum Manager