Karthika Baskar

Project Planning and Direction: The project team leader collaborates with other team members to define project goals, objectives, and aims.

Based on these project parameters, they create a well-thought-out project plan that aligns with organizational goals.

They provide clear direction to team members, ensuring everyone focuses on the right areas.

Decision-Making and Responsibility: Project team leaders make informed decisions related to the project, considering technical, financial, and professional aspects.

They involve other team members in decision-making and take responsibility for the outcomes of those decisions.

Collaboration and Influence: To drive project success, project leaders work closely with departmental team leaders, stakeholders, and line managers.

They ensure alignment on project strategies and facilitate effective communication among all parties.

• Troubleshot problems for callers and helped independently resolve common issues.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Answered calls, took messages, and transferred calls to correct individuals.
• Made average 50+ outbound and inbound calls per day.