Karthikayan Manikandan
Sharjah,UAE
Summary
Dedicated professional with a strong focus on quality and results. Demonstrates exceptional leadership qualities, effective technical and problem-solving skills, and strong inter-personal abilities. Known for being a hard-working team player with a customer care orientation. Committed to continuous improvement and achieving excellence in all tasks undertaken.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
SERVICE ADVISOR / WORKSHOP COORDINATOR
United motors & heavy equipment LLC
Dubai, UAE
06.2021 - 11.2024
- Company Overview: UMHE is an integral part of Darwish Bin Ahmed & Son's group which is one of the diversified business houses in UAE
- We are the service contractor of Dubai (Roads & Transport Authority) - MAN / Neoplan buses
- Maintained the fleet of over 400 vehicles repairs, assignment of task and regular safety inspection
- Supervise & controlling workshop activities, including the scheduling and planning job to the technicians
- Describe the scope of work and their assessment to personnel plan, organize and schedule workflow of employees as assigned
- Co-ordination with breakdown team to assist and advising them for proper repairs to proceed
- In addition to this reported repair, we inspect all buses on monthly basis and will carry out the necessary repairs to maintain the bus in healthy condition
- Conducted follow-ups post servicing ensuring complete client satisfaction after repair or maintenance work.
- Maintained household inventory and maintenance schedules
- Delivered excellent customer service by understanding and meeting their requirements.
SENIOR SERVICE ADVISOR
Legacy Garage
Dubai, UAE
05.2020 - 02.2021
- Prepare, supervise and control workshop activities including the scheduling of work
- Consulted with mechanics for necessary repairs and provided cost estimates to customers.
- Served as a liaison between technicians and customers ensuring smooth operations.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Managed all service documentation to ensure regulatory compliance.
- After completion of works inspect and test with technician to ensure that has been repaired / serviced in accordance with the guidelines
- Handled complex repair issues for increased customer satisfaction.
- Enhanced overall workshop safety following strict adherence to company guidelines.
TECHNICIAN, SERVICE ENGINEER
Ashok Leyland service -TVS & son's Pvt ltd
Madurai, INDIA
11.2017 - 11.2019
- Worked as an automotive technician in service maintenance & repair on trucks, van & buses
- R & R and overhauling all aggregate components like brakes, clutch, differential and axles
- Responsible for receiving vehicles for repairs, understanding faults, prepared estimates, inform customer about the jobs and getting approval
- Ensure that all required plans and reports are done that accurate and timely input is made to all supporting automated systems
- And then motivates associates by providing encouragement and guidance by nominating them for required training courses for technician relevant to their training needs
- Every week held TBM meeting in that will discuss about the week of carried works, faults, delay of vehicle releasing reasons & 5S maintenance explained and sort out
Education
Bachelor of Engineering - Automotive
MAVMM Matriculation Higher Secondary School
Madurai / INDIA 04.2014 - 05.2017
Skills
- Leadership qualities
- Quality focus
- Effective technical and problem solving
- Strong inter-personal skills
- Good team player
- Hard working
- Result oriented
- Customer care
Languages
English
Fluent
Hindi
Upper intermediate
Tamil
Native
Malayalam
Fluent
Custom
- Traveling
- Cooking
- Music
- Games
Personal Information
- Date of birth: 11/03/95
- Nationality: Indian
Timeline
SERVICE ADVISOR / WORKSHOP COORDINATOR
United motors & heavy equipment LLC
06.2021 - 11.2024
SENIOR SERVICE ADVISOR
Legacy Garage
05.2020 - 02.2021
TECHNICIAN, SERVICE ENGINEER
Ashok Leyland service -TVS & son's Pvt ltd
11.2017 - 11.2019
Bachelor of Engineering - Automotive
MAVMM Matriculation Higher Secondary School
04.2014 - 05.2017
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