KARTHIKEYAN K
Dubai,UAE
Summary
Driven professional with 5+ years of experience in International processes US Mortgage Operations, Customer Service and Support Function with strong orientation toward sales support, client management, and operational efficiency. Skilled in CRM and ERP systems (Salesforce, Zendesk, Maestro and Workday) and known for coordinating multi-functional teams, driving process improvements, ensuring SLA adherence, managing vendor relationships, and ensuring deadline-driven service delivery. Proven ability to support customer acquisition, maintain client satisfaction, and contribute to business growth through strategic collaboration. Currently pursuing a BBA to enhance leadership and strategic Insight. Confident, Positive and Flexible in Nature.
Overview
8
8
years of professional experience
4039
4039
years of post-secondary education
Work History
Senior Operations Associate
Opendoor Technologies Inc
Chennai
10.2022 - 03.2025
- Senior Operations Associate -US Mortgage (Home operations Coordinator) - Claiming and Checking the tickets according to the priority
- Scheduling the visits for home quality managers
- Guiding the home quality manager as per the issues and tracking records of them
- Creating work orders with home quality managers for the vendors
- Looking over the work orders to complete as per the deadline
- Working on with work day, Zendesk and Maestro application in order to resolve the tickets
- Resolving the tickets with in the Deadline time
Senior Associate
Firstsource Solutions
Chennai
11.2020 - 10.2022
- Senior Associate - US Mortgage - VOE SPECIALIST - Voice process calling the employers for verification of employment
- Verified employment for the borrower VVOE and WVOE/ PVVOE and PWVOE
- Performed calling the employer for verification of employment
- Accessing 3rd party website for VOE
- Reviewed the completeness of Uniform Residential Loan application and verified the same
- Constantly evaluating the credit score of the borrower with the three major credit bureaus: Fincity, Equifax and Transunion to see if there's a red flag in the credit report
- Reviewed income documents such as Paystub, W2 to verify borrower's income that was disclosed in the loan application
- Notified various teams on the requirements based on the condition
- Involved in investigating the standard of loan and updated the status periodically
- Reviewed credits report to verify if there is any open loan on the prospective home
- Reviewed 1003, Fanimea form full Disclosure to verify if there are any active/inactive employers' details which match the condition
- Notified the required documents for the particular loan based on the eligibility of the borrower
- Reviewed the condition of the loan and submitted documents for final approval
AR Specialist
Pradot Technologies
Chennai
01.2017 - 04.2018
- Worked as AR Caller in follow up with the Denials, making calls to insurance companies to follow-up on pending claims
- Perform pre-call analysis and check status by calling the payer using IVR or Web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies to close the records
Education
BBA - Bachelor in Business administration
BHARATHIDASAN UNIVERSITY
TIRUCHIRAPPALLI02.2026
High school diploma -
SETHU BHASKARA MATRICULATION HIGHER SECONDARY SCHOOL
CHENNAI05.2012
Skills
- B2B - Business-to-Business Processes
- B2C - Business-to-Consumer Client Engagement processes
- CRM and ERP Tools (Salesforce, Zendesk, Maestro and Workday)
- Empower Tool
- Cross-Functional Collaboration
- Customer Success & Ticket Resolution
- US Real Estate & Mortgage Domain
- Vendor & Stakeholder Coordination
- Deadline-Driven Execution
- Problem Solving & Decision Making
- Team Support & Process Enhancement
- MS Office (Excel, Word, PowerPoint)
ADDITIONAL INFORMATION - IT PROFICIENCY
- CRM AND ERP TOOLS: Salesforce, Zendesk, Maestro, Workday and Empower.
- PRODUCTIVITY TOOLS: MS Word, Excel, PowerPoint.
- BUSINESS MESSAGING APPS: Slack and Microsoft Teams.
Languages
English
Proficient
C2
Tamil
Proficient
C2
Malayalam
Intermediate
B1
STRENGTHS - ACHIEVEMENT & AWARDS
- Being a result-oriented person, can be flexible and adapt to industrial or business changes as needed.
- Quick learner, continuously enhancing my knowledge in the respective field of work.
- Ability to analyze data and draw action plans for business improvement processes.
- Strong and confident enough and deliver work to my full potential.
- Confident, Positive and flexible in nature.
- Team player, Possess leadership and Team management skills.
- Received “Best Performer” award.
- Involved in Process Improvement plans at Team level minimizing errors and ensuring to achieve the defined metrics.
Timeline
Senior Operations Associate
Opendoor Technologies Inc
10.2022 - 03.2025
Senior Associate
Firstsource Solutions
11.2020 - 10.2022
AR Specialist
Pradot Technologies
01.2017 - 04.2018
BBA - Bachelor in Business administration
BHARATHIDASAN UNIVERSITY
High school diploma -
SETHU BHASKARA MATRICULATION HIGHER SECONDARY SCHOOL
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