Sandeep Narwal
Customer Service Manager
Noida,UP
Summary
Proven Marketing Specialist with a track record of leveraging digital marketing and communications management skills at Palma Technologies LLC to drive market positioning and lead generation. Skilled in crafting strategies that enhanced customer satisfaction and operational efficiency, achieving significant improvements in customer engagement. Demonstrates a keen ability to analyze trends and manage cross-functional teams, ensuring seamless execution of sales strategies.
Overview
17
17
years of professional experience
Work History
Marketing Specialist
Palma Technologies LLC
09.2023 - Current
- Analyzed market trends and consumer behavior to inform data-driven marketing decisions.
- Conducted competitor analysis for better positioning in the market and identifying growth opportunities.
- Boosted lead generation through the creation of engaging content for social media platforms.
- Delivered comprehensive market research reports that guided executive decision-making processes.
Customer Service and Marketing
Cabana Technologies
04.2022 - 08.2023
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Collaborated with cross-functional teams to improve internal processes, resulting in smoother operations and better customer experiences.
- Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
Customer Service Manager
Shailaj Technologies Pvt. Ltd.
11.2019 - 03.2022
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Customer Service Manager
CCL International
08.2017 - 10.2019
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Operations Manager
Taj Travels
04.2010 - 07.2017
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Customer Care Representative
Air India
04.2007 - 12.2009
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
Government Senior Secondary School
Karnal 04.2001 -
Skills
Digital Marketing
Communications management
Sales Strategies
Social Media Management
Timeline
Marketing Specialist
Palma Technologies LLC
09.2023 - Current
Customer Service and Marketing
Cabana Technologies
04.2022 - 08.2023
Customer Service Manager
Shailaj Technologies Pvt. Ltd.
11.2019 - 03.2022
Customer Service Manager
CCL International
08.2017 - 10.2019
Operations Manager
Taj Travels
04.2010 - 07.2017
Customer Care Representative
Air India
04.2007 - 12.2009
High School Diploma -
Government Senior Secondary School
04.2001 -
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