Karunga Patrah Tricia
Dubai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer service position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Atlantis Kids Club (Maids.cc)
Dubai , UAE
03.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Concierge
Damac Hotels And Resorts
Dubai , UAE
09.2021 - 01.2023
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Waitress
Damac Hotels And Resorts
Dubai , UAE
01.2019 - 04.2021
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
Customer Service Representative
Uganda Aviation Authority
Entebbe International Airport Uganda
01.2017 - 01.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Receptionist
Protea Hotel
Entebbe Uganda
01.2016 - 11.2018
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Education
Bachelor's Degree - Hospitality And Hotel Management
Nkumba University
Entebbe Uganda 02.2021
High School Certificate - Advanced Certificate of Education
Kibibi Secondary School
Butambala Uganda 11.2017
Skills
- Customer Service
- Interpersonal communications
- Cultural Awareness
- Public Speaking
- Guest Services
- Hospitality service expertise
- Multilingual Skills
- Reliability and punctuality
- Special Needs Assistance
- Adaptability
- Team Leadership
- Self Motivation
- Active Listening
- Team Collaboration
- Excellent Communication
- Brand Promotion
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Luganda
Bilingual or Proficient (C2)
Certification
- Certificate of Achievement (July 2019,November 2020,October 2021)Damac
- Certificate of completion Hospitality (Nov 2021)
- Certificate Food and Beverage(F&B)
- Letter of Appreciation June 2019)Protea
Timeline
Customer Service Representative
Atlantis Kids Club (Maids.cc)
03.2023 - Current
Concierge
Damac Hotels And Resorts
09.2021 - 01.2023
Waitress
Damac Hotels And Resorts
01.2019 - 04.2021
Customer Service Representative
Uganda Aviation Authority
01.2017 - 01.2019
Receptionist
Protea Hotel
01.2016 - 11.2018
Bachelor's Degree - Hospitality And Hotel Management
Nkumba University
High School Certificate - Advanced Certificate of Education
Kibibi Secondary School