Summary
Overview
Work History
Education
Skills
Hobbies;
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Timeline
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KARUNGI SAPHINAH

KARUNGI SAPHINAH

DUBAI,DUBAI

Summary

Experienced in retail, with focus on customer service and cashier roles. Skilled in streamlining checkout processes, enhancing customer satisfaction and fostering repeat business. Trustworthy and reliable, with strong attention to detail and ability to quickly learn new systems and procedures.

Friendly and hardworking Supermarket Cashier with knack for fast and accurate transactions. Skilled in customer service, maintaining clean workspace, and resolving issues to ensure smooth operations. Known for contributing to welcoming shopping experience and fostering customer loyalty.

Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organisational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.

Proficient in handling money and possessing a strong understanding of retail operations. Focused on keeping work areas clean, neat and professionally arranged. Strong team player, with good listening skills and attentive, detail-orientated nature.

Overview

6
6
years of professional experience

Work History

Supermarket cashier/sales representative

Viva supermarket
Dubai
11.2024 - Current
  • Enhanced customer satisfaction by offering prompt and courteous service.
  • Kept track of price changes, aiding in accurate scanning at the till point.
  • Handled customer complaints professionally, maintaining positive store reputation.
  • Counted money at beginning and end of each shift to maintain financial accuracy.
  • Worked evening shifts during busy periods-managed high volume transactions effectively.
  • Packaged groceries carefully to avoid damage during transit.
  • Explained promotions and discounts to customers, fostering understanding and satisfaction.
  • Maintained cleanliness and order of checkout area to create a welcoming environment.
  • Assisted in restocking shelves during quieter periods-increased availability of products.
  • Followed all supermarket procedures regarding purchase returns or exchanges.
  • Managed cash drawer with precision to ensure accurate accounting.
  • Collaborated effectively with team members for smoother shift changes.
  • Used barcode scanner proficiently, speeding up transaction times.
  • Assisted customers in locating products for improved shopping experiences.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer service with friendly and efficient manner.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Delivered outstanding customer care with proactive sales and listening skills.

Counter cashier

Gain investment company Ltd
Kampala , Uganda
05.2022 - 08.2024
  • Maintained high level of hygiene with regular cleaning routines.
  • Communicated daily specials and discounts to maximise sales.
  • Followed all company policies, ensuring smooth operations at the counter.
  • Kept register balanced through careful money handling practices.
  • Assisted in stock management for optimal product availability.
  • Handled cash transactions accurately for reduced financial errors.
  • Managed queue effectively to minimise waiting time for customers.
  • Maintained clean and organised work area for increased productivity.
  • Resolved customer complaints promptly, improving brand image.
  • Provided detailed product information when asked, increasing purchase likelihood.
  • Improved customer experiences with attentive listening skills.
  • Enhanced customer satisfaction by delivering efficient and friendly service.

Cash teller

Airtel company Ltd
Kampala , Uganda
03.2019 - 03.2022


  • Assisted customers at the counter for smooth operation within the banking hall.
  • Updated account records promptly after each transaction for accurate bookkeeping.
  • Managed daily cash transactions for accurate end of day reports.
  • Conducted regular inventory checks to reduce risk of cash shortages or surpluses.
  • Processed customer payments, ensuring prompt and efficient service.
  • Utilised advanced mathematical skills for precise money counting and balancing tasks.
  • Processed cash deposits and withdrawals for customers.
  • Completed currency exchanges following current, accurate rates.
  • Assisted customers with questions about products, services and terms.
  • Issued certified cheques to serve customer needs.
  • Accepted payments on bank loans and updated accounts with changing balances.
  • Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.

Education

Certificate of Higher Education - Information Technology

EQUATORIAL COLLEGE SCHOOL
01.2018

Certificate of Higher Education - Computer Information Systems

kICHWAMBA SECONDARY SCHOOL
01.2016

Skills

  • Customer service
  • Cash handling
  • Barcode scanning
  • Complaint resolution
  • Cash drawer management
  • Product restocking
  • Time management
  • Team collaboration
  • Sales promotion
  • Inventory management
  • Active listening
  • Cleanliness maintenance
  • Stress management
  • Loss prevention techniques
  • Gift voucher redemption
  • Bagging items appropriately
  • Use of handheld devices
  • Receipt issuance
  • Credit card transactions
  • Sales promotion understanding
  • Cash handling proficiency
  • Complaint handling efficiency
  • Efficient queue management
  • Point-Of-Sales systems usage

Hobbies;

Research making/Surfing

Watching movies

Touring

Listening to music

<Enter your own>

Timeline

Supermarket cashier/sales representative

Viva supermarket
11.2024 - Current

Counter cashier

Gain investment company Ltd
05.2022 - 08.2024

Cash teller

Airtel company Ltd
03.2019 - 03.2022

Certificate of Higher Education - Information Technology

EQUATORIAL COLLEGE SCHOOL

Certificate of Higher Education - Computer Information Systems

kICHWAMBA SECONDARY SCHOOL

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