KARUPPUSAMY PAZHANIVEL
Abu Dhabi,UAE
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Assistant manager
Texas Chicken, First Food Services
Abu Dhabi, UAE
01.2022 - Current
- Improved customer service by implementing new procedures and protocols.
- Minimised inventory loss for improved profit margins.
- Streamlined store operations with efficient scheduling.
- Increased staff productivity by providing comprehensive training programmes.
- Managed daily operations to ensure smooth running of the shop floor.
- Created a positive work environment, resulting in higher employee morale.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Shift manager
Burger King, First Food Services
Abu Dhabi, UAE
09.2019 - 12.2021
- Optimised shift schedules to improve operational efficiency.
- Coordinated with team members for seamless shift transitions.
- Improved team morale through effective communication and feedback practices.
- Managed inventory control, reduced wastage.
- Resolved customer complaints promptly to maintain high service standards.
- Delivered excellent customer service by overseeing staff training programmes.
- Minimised downtime with proactive equipment maintenance checks.
- Enhanced productivity through performance monitoring and constructive coaching sessions.
- Oversaw cash management processes, ensured accuracy at end of each shift.
Education
Higher National Diploma - Hospitality
FTMS Global Academy
Singapore 06.2016 - 08.2018
Bachelor of Science - Computer
National College
Trichy / India 06.2012 - 03.2015
Skills
- Leadership proficiency
- Customer relationship building
- Profit and Loss Analysis
- Staff mentoring
- Staff scheduling
- Excellent communication
- Leadership skills
- Outstanding customer service
- Inventory management systems
- Supervisory expertise
Languages
Tamil
Native
English
Fluent
References
References available upon request.
Timeline
Assistant manager
Texas Chicken, First Food Services
01.2022 - Current
Shift manager
Burger King, First Food Services
09.2019 - 12.2021
Higher National Diploma - Hospitality
FTMS Global Academy
06.2016 - 08.2018
Bachelor of Science - Computer
National College
06.2012 - 03.2015
Similar Profiles
SHAHRUKH SHEIKHSHAHRUKH SHEIKH
ASSISTANT RESTAURANT GENERAL MANAGER at TEXAS CHICKEN (Churches Chicken)ASSISTANT RESTAURANT GENERAL MANAGER at TEXAS CHICKEN (Churches Chicken)
Sabir MahboubiSabir Mahboubi
On Call Employee at Texas Chicken & BurgersOn Call Employee at Texas Chicken & Burgers
Sumandeep KaurSumandeep Kaur
Shift Supervisor at Churchs Texas ChickenShift Supervisor at Churchs Texas Chicken