Kashif Arshad
Deira,UAE
Summary
Dedicated Customer Service professional experienced in communication and customer query management. Enhanced client relations through effective complaint management, active listening, and tailored solutions. Committed to operational efficiency and delivering high-quality service while safeguarding customer data.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Customer Service Associate – Amazon
Quest delivery services
Deira, Dubai
05.2025 - 02.2026
- Streamlined communication channels to enhance customer experience.
- Delivered exceptional service to customers, ensuring repeat business.
- Enhanced customer satisfaction by providing timely and effective solutions.
- Resolved customer queries using in-depth product knowledge to facilitate effective solutions.
Customer Services Executive
ARB Group of Companies
Deira, Dubai
01.2024 - 03.2025
- Improved customer satisfaction by addressing and resolving complaints swiftly.
- Handled challenging situations effectively to achieve favourable results.
- Developed strong product knowledge, customers appreciated the extra information.
- Resolved complaints with proactive problem-solving and analysis.
Senior Administrator
The Road School System
Peshawar, Pakistan
02.2023 - 12.2023
- Managed day-to-day operations, coordinated events, and provided support to students, teachers, and parents in a private school setting, enhancing overall school experience.
- Streamlined office procedures for improved efficiency.
- Coordinated office inventory management for streamlined operations.
Education
BS - Political Science
Shaheed Benazir Bhutto University
Sheringal Peshawar, Pakistan 08.2019 - 11.2023
Diploma - Information Technology
Pakistan Institute of Modern Studies
Islamabad, Pakistan 01.2019 - 04.2020
TESOL - undefined
Pakistan Institute of Modern Studies
Islamabad, Pakistan 01.2020 - 08.2021
Skills
- Communication skills
- Customer queries
- Microsoft Word
- Microsoft Excel
- Administrative support
- Microsoft office suite proficiency
- Client focus
- Positivity under pressure
- Data entry operations
- Complaint management
- Conflict management
- Customer query management
- Customer data protection
- Data entry
- Warranty claims
- Retail industry awareness
- Billing systems
Certification
- Intermediate English proficiency course
- Intermediate English Language Course
- English Conversation Course
- Driving License (LMV, DUBAI)
LANGUAGES
ENGLISH Proficient | 95%
URDU Proficient | 98%
PUSHTO Proficient | 100%
Timeline
Customer Service Associate – Amazon
Quest delivery services
05.2025 - 02.2026
Customer Services Executive
ARB Group of Companies
01.2024 - 03.2025
Senior Administrator
The Road School System
02.2023 - 12.2023
TESOL - undefined
Pakistan Institute of Modern Studies
01.2020 - 08.2021
BS - Political Science
Shaheed Benazir Bhutto University
08.2019 - 11.2023
Diploma - Information Technology
Pakistan Institute of Modern Studies
01.2019 - 04.2020