Summary
Overview
Work History
Education
Skills
Job Title
Certification
Training
Timeline
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Kashif Shaikh

Kashif Shaikh

Dubai

Summary

Experienced Customer Service professional with over a decade of expertise in leading high-performing teams, optimizing operational efficiency, and fostering customer loyalty. Demonstrated ability to resolve complex issues effectively, streamline processes, and implement strategies to reduce costs while improving inventory accuracy. Skilled in driving productivity through continuous improvement initiatives and employing strong problem-solving abilities to overcome challenges and deliver impactful results.

Recognized for exceptional communication skills and a proactive approach to learning, ensuring the ability to adapt to dynamic environments and contribute to organizational objectives. Committed to advancing team success and maintaining high standards of service excellence, while tackling new challenges with enthusiasm and dedication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Customer Service Representative

Saint-Gobain Middle East Fze
04.2017 - Current
  • Directed strategic sourcing and supply chain operations for Saint-Gobain group company.
  • Developed solutions to problems in materials management, transportation, and customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Processed customer orders in accordance with established procedures and guidelines.
  • Mentored managed the import and export of an average of 250 containers per month to GCC,Europe,Africa ,China & India.
  • Responsibility for the examination, advising, acceptance, amendments and of documentary Letters of Credit, Standby Letters of Credit, Guarantees and Collections
  • Processed all required export documents for GCC and Europe from Jebel Ali Free Zone (JAFZA) and Abu Dhabi from Dubai Chamber, Abu Dhabi Chamber, and Ministry of Economics
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Handled complaints via CSI failure & tickets reporting system and resolving as per standard time frame.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Optimized transportation network through an initiative that consolidated the efforts of 5 warehouses while reducing transportation costs
  • Accountable for planning, scheduling/coordinating with team members, freight receiving/unloading, product staging and replenishment, monthly merchandising resets, loss prevention, inventory control, and operations profitability
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Negotiate contracts with suppliers and vendors to ensure cost-effective and timely delivery of goods and services
  • Analyze shipping costs by sea, road, and air with shipping agents and approve the most cost-effective routes
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Manage mirsal2 and customs procedures to ensure compliance with all regulatory requirements
  • Manage trade goods inventory utilizing First-In, First-Out (FIFO) methods to ensure optimal stock rotation and minimize obsolescence
  • Negotiate container and bulk vessel freight rates as well as local transport rates to optimize cost efficiency
  • Appoint and coordinate with shipping agencies for export operations
  • Supervise and handle a team of 4 for end-to-end customer service, regularly realigning workload within the team to deliver better service
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Analyze pricing inputs such as vendor costs, operational costs and/or actuals to determine appropriate pricing based on pricing guidelines and internal/external factors
  • Manage cross-trade shipments to Kenya and Uganda, successfully clearing pre-inspection certification from SGS team.
  • Ensure VAT compliance by liaising with Federal Tax Authorities and maintaining accurate records of all transactions
  • Communicate with teams and liaise with stakeholders to develop greater systems to maximize supply chain and resources
  • Monitor rebate targets for each distributor and provide reports to accounts to process the rebate
  • Oversee strategic sourcing and supply chain operations for a Saint-Gobain group company in the construction sector

Senior Logistics Executive

Sodamco Weber Saint-Gobain LLC
12.2014 - 12.2016
  • Facilitated import and export operations for Weber Saint-Gobain.
  • Prepared various import, export and supplier forms for customs submittal.
  • Streamlined the dispatch and delivery processes to achieve seamless coordination, ensuring timely shipments and exceptional efficiency. This optimization resulted in a remarkable 40% increase in monthly delivery rates and consistently met targets with zero errors, showcasing flawless operational execution
  • Administered export of plaster, cements,grouts products for compliance with company and customs export policies.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Developed and implemented strategies to reduce costs and improve quality of service.
  • Negotiated contracts to secure favorable rates and terms with the shipping agents.
  • Obtained necessary import and export licenses and permits for shipments.
  • Analyze and propose recommendations to the business strategy and supply chain management processes and procedures
  • Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Prepare shipping documentation from the Abu Dhabi Chamber and Ministry of Economics for road, sea, and air shipments.
  • Handle complete order processing in SAP Business One, from providing Proforma invoices to delivery notes
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Comply with internal EHS, quality policies, procedures, and JAFZA custom rules.
  • Successfully negotiated transportation rates and freight quotes, ensuring compliance with INCOTERMS tailored to specific regional requirements.
  • Coordinate with European and local suppliers regarding purchase orders for raw materials
  • Liaise with the production department to plan production for on-hand orders and execute deliveries
  • Provide daily sales reports to management
  • Implement new digital business tools and technology to support business growth
  • Provide pricing to customers and establish special price agreements for specific projects
  • Arrange training for new employees in the department and assess their performance during probation.
  • Manage inter-warehouse transfers using FIFO methods
  • Reviewed and evaluated freight and transport invoices, ensuring accuracy and approval for payment processing.

Logistics Executive

Perfume Boulevard FZC
09.2013 - 10.2014
  • Facilitated import and export operations for Identiscents FZC , Perfume Boulevard FZC , and Nabucco FZC .
  • Arranged production samples prior to shipment to ensure quality and compliance
  • Managed cross-trade shipments from China to France with direct delivery to clients.
  • Conducted weekly logistics team meetings to identify strengths, weaknesses, opportunities, and threats (SWOT analysis).
  • Performed Mirsal 2 online/electronic clearance for smooth customs processing.
  • Applied for online Chamber of Commerce documentation and prepared export paperwork for customs and free zone transfers.
  • Regularly liaised with freight forwarders to obtain competitive rates for air, sea, and road cargo shipments.
  • Monitored budgets closely and developed strategies to optimize costs and ensure efficient operations.
  • Successfully managed new product development projects in 2015, including planning budgets to launch products in the UAE and for selective designs.
  • Arranged payments for custom duties and processed freight invoices efficiently.
  • Conducted qualitative and quantitative analysis of logistics operations to identify and address inefficiencies.
  • Applied for permits with Dubai Municipality (DG Goods) to release consumer products in the local market.
  • Scheduled daily delivery routes for drivers to ensure timely and efficient distribution.
  • Scheduled daily delivery routes for drivers to ensure timely and efficient distribution.

Logistics Executive

Gulf Lights Electrical Engineering WLL
04.2012 - 07.2013
  • Follow up on order confirmations from different suppliers in GCC, Asia, Europe, and Africa
  • Develop and implement strategies to reduce costs and increase efficiency in the supply chain
  • Manage cross-shipments from China to France and direct delivery to clients
  • Negotiation on shipping rates with agents saved 21% of major project budget.
  • Managed custom clearance documentation and duties
  • Perform accurate data entry in SAGE ECPEC system.
  • Follow up on test reports from suppliers
  • Conduct rate competition analysis with multiple stakeholders.
  • Nominate shipments to freight forwarders
  • Arrange warehouse inspections upon goods receipt
  • Provide stock clearance for respective LPOs
  • Deliver goods to clients
  • Identify problems during installation and report to the concerned technical engineer
  • Take final signed LPOs to close orders
  • Manage freight operations for a premier manufacturing company, coordinate global deliveries across five sites, oversee inventory, and analyze KPIs
  • Coordinate with the manager to identify new vendors and conduct contract negotiations, resulting in a 20% reduction in material costs
  • Utilize ERP systems to input and manage shipment data

Education

Bachelor of Management Studies -

University of Mumbai
Mumbai, India

Diploma in Export Import Management - EXIM

Welingkar Institute of Management Development & Research
Mumbai, India
06.2024

Skills

  • Logistics planning
  • Data-driven forecasting
  • Proficient in SAP and Oracle
  • Financial cost analysis
  • Team management
  • Skilled in negotiation techniques
  • Customer support procedures
  • Employee training
  • Effective complaint management
  • Agile process optimization
  • Advanced Excel skills
  • Analytical problem-solving
  • Order fulfillment
  • Customs compliance
  • Reverse logistics
  • Route optimization

Job Title

Senior Customer Service Representative Imports and Exports.

Certification

  • SAP Business One
  • Safer Fire & Safety Protection Level 1
  • Customer Service Excellence Workshop
  • HABC Level 1 Award in Fire and Safety Awareness
  • Best Seller Program 2018

Training

  • ACT - Anti-corruption Training
  • SGU – Cybersecurity
  • ADHERE+

Timeline

Senior Customer Service Representative

Saint-Gobain Middle East Fze
04.2017 - Current

Senior Logistics Executive

Sodamco Weber Saint-Gobain LLC
12.2014 - 12.2016

Logistics Executive

Perfume Boulevard FZC
09.2013 - 10.2014

Logistics Executive

Gulf Lights Electrical Engineering WLL
04.2012 - 07.2013

Bachelor of Management Studies -

University of Mumbai

Diploma in Export Import Management - EXIM

Welingkar Institute of Management Development & Research

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Kashif Shaikh