Hi, I’m
KASHIFA AKHTARI
Admin
Dubai,UAE
Summary
Dedicated Front Office Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data entry, database management and scheduling.
Overview
15
years of professional experience
Work History
Inzeit Business ConsultantsDubai
Front Desk Receptionist
02.2022 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Airtel Kolkata
Customer Service Associate
06.2011 - 05.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Solved problems with products and services by providing customers with technical support.
FAB INTERIORS PVT LTDKOLKATA
Designer / Draftswoman
08.2009 - 03.2011
Job overview
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Outline the projects construction process on the technical drawings
- Edit technical draughts based on the recommendations of project engineers and architects in accordance with current practices and codes
- Developed material specifications in collaboration with other designers
- Calculate dimensions and material requirements to make realistic
- BOQ (Bill of Quantity) along with descriptions of product specifications
- Work within timely schedules to ensure completion of project on due date
- Collaborated with clients to address brand imaging and marketing style.
- Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
- Comfortable in a multidisciplinary work environment
- Worked as an assistant designer.
Education
Bhavanipur Education CollegeKolkata
Bachelor of Arts from Humanities
08.2014
Bhavanipur Education CollegeKolkata
Interior Designing from Interior Design
04.2009
St. Thomas Day SchoolKolkata
High School from Humanities
07.2007
Skills
- MS Office (Word, Excel)
- Comprehension ability for construction drawings
- Ability to generate precise drawings from field survey data
- Ability to create Bill of Quantity against each design / plan
- Verbal and Written Communication
- Customer Assistance
- Time Management
- Autodesk Software – AutoCAD
- In Design 3D Modeling
- SketchUp with V - Ray Render
- 3DS Max with V - Ray Render
- Lumion with Movie Render and Photo Render
- Adobe Creative Suite Photoshop
Timeline
Front Desk Receptionist
Inzeit Business Consultants
02.2022 - Current
Customer Service Associate
Airtel
06.2011 - 05.2017
Designer / Draftswoman
FAB INTERIORS PVT LTD
08.2009 - 03.2011
Bhavanipur Education College
Bachelor of Arts from Humanities
Bhavanipur Education College
Interior Designing from Interior Design
St. Thomas Day School
High School from Humanities
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