KASSANDRA MARIEDEN OCONER
Deira
Summary
Experienced Supervisor leading team members ontime job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Supervisor
Grand Flora Ladies Spa
06.2021 - Current
- Greeting and thanking guests in a sincere, friendly manner
- Oversaw salon employee performance, facility cleanliness, and sales.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Encouraged ongoing professional development among staff by organizing workshops, seminars, and training sessions with industry experts.
- Handled customer complaints tactfully, delivering resolutions that fostered trust in the salon''s commitment to excellent service.
- Developed salon marketing strategies to drive customer loyalty and attract new clients.
- Mentored junior stylists in advanced techniques, boosting team performance and service quality.
- Introduced referral programs that encouraged word-of-mouth marketing from satisfied clients, driving business growth.
- Established a welcoming environment for clients while managing front desk responsibilities such as greeting customers, handling payments, and answering inquiries.
Administrative Assistant
Philippine Airlines
07.2020 - 01.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Bachelor of Science - Tourism Management
Asia Pacific College of Advanced Studies
07-2020
Skills
- Customer Service
- Decision-making
- Software experience
- Teamwork and collaboration
- Multitasking
- Time management
- Excellent communication
- Reliability
- Adaptability
- Sales strategies
Languages
English
Tagalog (Native)
Timeline
Supervisor
Grand Flora Ladies Spa
06.2021 - Current
Administrative Assistant
Philippine Airlines
07.2020 - 01.2021
Bachelor of Science - Tourism Management
Asia Pacific College of Advanced Studies
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