Kassandra Janine Pauco
Dubai,
Summary
Dependable food counter attendant with strong background in food services. Focused on delivering exceptional customer service. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
5
5
years of professional experience
Work History
Food Counter Attendant
The Warehouse Gym
03.2020 - Current
- Processed sales transactions using POS system.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Provided information regarding promotions and menu items.
- Assisted customers with information regarding menu offerings and nutrition information.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Engaged in suggestive selling and other sales techniques.
- Managed multiple tasks in high-volume environment
Barista
Icons Coffee Couture
12.2018 - 05.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Helped management keep adequate supply on hand by notifying of shortages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
Bachelor of Science - in Hotel Restaurant And Management
University of Luzon
Dagupan City, Philippines03.2015
Skills
- Excellent Work Ethic
- Guest Services
- Customer Assistance
- Product Knowledge
- Effective Communication Skills and Interpersonal Skills
- Excellent customer service skills with friendly and approachable demeanor
- Tech Savvy and Computer Literate
- Upselling strategy
- Team Player
Timeline
Food Counter Attendant
The Warehouse Gym
03.2020 - Current
Barista
Icons Coffee Couture
12.2018 - 05.2020
Bachelor of Science - in Hotel Restaurant And Management
University of Luzon
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